Staff Implementation Engineer

Harness Inc.•New York, NY

54d•Remote

About The Position

In this role, you will be working with internal and external stakeholders to architect, design and implement FinOps, IaC, and DB solutions for enterprise customers. You will have an opportunity to work with Harness Engineering and various customer functions, such as DevOps, SRE, Cloud, Finance and Engineering Analytics teams. You will develop best practices and automations to streamline Harness platform deployments in the most efficient, scalable, repeatable and reliable manner possible. We're a high-growth company on a once-in-a-lifetime journey to revolutionize engineering deployment tools & continuous delivery

Requirements

BA/BS degree in CS or Computer Engineering-related field with 3+ years of relevant experience
5+ Experience with DevOps and including some multiple of the following solutions preferred:
Kubernetes, GitHub, Gitlab, Jira, ServiceNow, Helm, Kustomize, AWS, GCP, Azure, Terraform, CloudFormation, Linux, Python, Bash, Powershell, Liquibase, etc.
Experience delivering custom solutions to customers of all sizes, whether internal or external (external customer-facing experience a plus).
You are a perpetual learner, thrive in a team setting, enjoy sharing your experience and solutions, consistently pursuing excellence and success in all your tasks, detail-oriented and analytical, with excellent written and verbal communication skills.
Results-driven individual with a hunger for accomplishing in fast paced environments and a knack for optimizing processes
Willingness to travel up to 25%
Must have security clearance to work with the customers in the Federal space and Government agencie

Responsibilities

Engage with our customer's technical teams to analyze and understand current tools and processes
Architect and implement an optimized Harness setup for integration, scale, and repeatability
Interface with the Customer's Executive and Leadership teams to understand the technical goals and business objectives related to their processes, design their Harness implementation to best fit those requirements, and correlate the technical success criteria to the business requirements
Provide positive anecdotes from each engagement, craft best practices around Customer implementations, convert them into automation and create reference patterns
Document and implement processes and solutions that are employed for onboarding success for the purpose of internal enablement
Contribute to the product design, assist in the Harness Community, and for building out of an advanced technical knowledge base
Consult on FinOps, IaC, and Database best practices, processes, solutions, etc.
Interact with customers on a professional, meaningful and technically deep level
Ability to be able to implement and debug on a Self Managed Platform. Experience in implementing solutions in Federal or Government Organizations or highly regulated environments
Work closely with Pre-sales and Post-sales teams to ensure that Harness customers are successful and experience a high level of customer satisfaction with the Harness solution