Staff Forward Deployed Engineer

Talkdesk•Durham, NC

About The Position

The Staff Forward Deployed Engineer (FDE) is a key technical authority and field leader at the heart of our AI strategy. Your mission is to translate the immense power of Talkdesk's Agentic AI platform into transformative, production-grade solutions for our largest and most complex enterprise customers. You are a unique blend of a seasoned software architect , a strategic technical leader , and a hands-on builder. You set the technical standard for deployments, manage complex technical risk, and drive successful customer outcomes across multiple simultaneous projects. This role is for the experienced builder who excels in high-stakes, customer-facing environments and is passionate about defining the future of Customer Experience Automation.

Requirements

Minimum of 8+ years of progressive experience in software or solution engineering, with at least 2+ years focused on architecting and deploying AI/ML/Agentic solutions.
Expertise in Agentic AI System Architecture: Proven experience leading the design and end-to-end implementation of complex multi-agent systems, encompassing sophisticated planning, memory, and tool-use frameworks.
Expert proficiency in Javascript, Python, Typescript and other relevant languages with a focus on writing secure, scalable, and tested production code.
Deep expertise in systems integration (APIs, webhooks, message queues) and data architecture to ensure secure, compliant, and performant data flow for the agent across complex customer environments.
Mastery in prompt engineering, model optimization, and designing systems where agents collaborate to achieve complex outcomes.
Proven ability to build credibility and consensus with customer executives, lead technical discussions, and drive alignment across internal and external teams.

Nice To Haves

Experience with Retrieval-Augmented Generation (RAG) systems, including hands-on experience with vector databases (e.g., Pinecone, Weaviate, Milvus).
Experience with Healthcare / Financial Services systems are a plus.
Prior experience in the Contact Center (CCaaS), Unified Communications (UCaaS), or Customer Experience (CX) industry.

Responsibilities

Technical Strategy & Architecture: Act as the technical owner of large-scale deployments. Define the architectural blueprint for AI agent solutions, manage complex cross-system dependencies, and ensure designs meet stringent enterprise standards for security and scale.
Advanced Hands-On Engineering: Write production-grade code and leverage Talkdesk and 3rd-party APIs/SDKs to design, build, test, and deploy AI agents. Lead the execution from prototype through to production deployment.
Executive Technical Authority: Serve as the most senior technical voice for our AI solutions. Confidently address deep technical inquiries, manage technical risk, and build trust with customer CTOs, engineering VPs, and architects .
Drive Product & Engineering Roadmap: Synthesize and codify deployment learnings into reusable solution patterns and tooling . Deliver high-signal feedback to core Product and Engineering teams to proactively influence the long-term strategic roadmap .
Technical Mentorship & Standard Setting: Mentor and coach other FDEs and technical specialists on best practices for complex AI architecture, production quality, and client-facing technical delivery.

Benefits

Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP)
401(k) plan
Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
Talkdesk offers 14 paid holidays each year.
Employees have uncapped paid time off, subject to manager approval and consistent with business needs.

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