Staff, Experience Researcher

Walmart • Bentonville, AR

3d • $110,000 - $220,000

About The Position

At Sam’s Club, we’re committed to being the membership you love the most. The Sam's Club Experience Strategy and Innovation team crafts compelling experiences wherever we meet our members and associates—from our clubs to their businesses, and to their homes. We deliver impact for the business through the web, apps, in-club experiences and associate-facing tools. We're looking for a resourceful self-starter with an operational mindset, a passion for user research, and the ability to build efficient systems in a complex, high-volume environment. If you’re energized by cultivating a culture of experimentation and learning across cross-functional teams—and by growing the organization's empathy and research capability—we’d love to meet you! In This Role As a member of the Experience Research team, you’ll wear many hats and build scalable processes from the ground up to ensure the team can run smoothly and focus on generating deep, high-quality insights. This is a net-new role, and the person stepping into it will help define, and continually refine, the operational backbone of our research practice as it grows. Guided by design-thinking principles, Research Ops will evolve iteratively alongside the team, maturing processes, enabling experimentation at scale, and increasing the impact and visibility of research across the organization.

Requirements

• Research Operations Expertise: Experience in ResearchOps, DesignOps, UX Research, or a similar role supporting research at scale, with a strong understanding of research methods, recruitment, and experimentation.
• Systems Thinking & Structure: Ability to bring clarity to ambiguity by building frameworks, processes, and scalable systems that enable teams to operate effectively.
• Cross-Functional Influence: Strong partnership skills with the ability to collaborate across design, product, engineering, and business teams to drive alignment and adoption of research.
• Operational Agility: Comfort working in fast-paced, evolving environments where processes are not yet fully defined—and a drive to improve them.
• Service-Oriented Mindset: A collaborative, low-ego approach with a focus on enabling others, fostering learning, and continuously improving how the team works.
• Storytelling & Communication: Ability to communicate insights and impact in compelling ways, including presentations or multimedia storytelling.
• 6+ years of experience in ResearchOps, DesignOps, UX Research, or a related role supporting research at scale
• Experience building and managing research operations systems, including participant recruitment, tooling, and workflows
• Strong program and project management skills with the ability to prioritize and drive multiple initiatives
• Deep understanding of research methods, ethics, and participant management best practices
• Experience standardizing processes (templates, playbooks, documentation) to enable scale and consistency
• Proven ability to partner cross-functionally and support research adoption across product, design, and business teams
• Experience managing research tools and vendors (e.g., Qualtrics, UserTesting, DScout, etc.)
• Bachelor’s degree in a related field or equivalent practical experience
• Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 4 years’ experience in market research, business analysis, UX design research, or related area.
• Option 2: 6 years' experience in market research, business analysis, UX design research, or related area.
• As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate

Nice To Haves

• Advanced degree in HCI, Behavioral Science, Design, Business, or related field
• Experience enabling non-researchers (e.g., designers) to conduct research effectively
• Strong storytelling skills (e.g., presentations, video, insight communication)
• Experience exploring or implementing GenAI in research workflows
• Driving product development in a design research area, Market Research, Business Analysis, UX Design Research, or related area
• Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area
• Related industry experience (for example, retail, supply chain, eCommerce, healthcare)
• Research or design certification (for example, IDEOU - Foundations in Design Thinking Certificate)
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

• Research Planning & Portfolio Management: Partner with research leadership to prioritize work, manage backlogs, and ensure visibility across studies and initiatives.
• Participant Recruitment & Research Operations: Build and scale systems for participant management, leading end-to-end recruitment operations while ensuring strong ethics, privacy, and participant experience standards.
• Process Design & Standardization: Develop and maintain research templates, playbooks, and best practices—enabling consistent, high-quality research and empowering designers to run studies independently.
• Tools & Infrastructure: Manage research tools, vendors, and workflows; continuously improve systems to increase efficiency and reduce friction, including exploring GenAI applications.
• Insight Management & Storytelling: Establish systems for storing, tagging, and sharing insights, while helping communicate the impact of research across the organization.
• Team Enablement & Culture: Support onboarding, team rituals, and capability building—fostering a culture of experimentation, learning, and research excellence.

Benefits

• At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
• -Health benefits include medical, vision and dental coverage
• -Financial benefits include 401(k), stock purchase and company-paid life insurance
• -Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
• - Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.
• The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees