Staff Engineer - User Insights & Innovation Lead

GE HealthCare • Madison, WI

1d

About The Position

Role Purpose The User Insights & Innovation Lead is a key member of the Clinical Experience & Customer Innovation team responsible for shaping, operationalizing, and delivering a high quality clinical insights engine that informs digital, AI enabled, and customer co created solutions. This role ensures frontline clinical insight is systematically captured, analyzed, and translated into clear experience direction and actionable product requirements. This role will partner closely with Marketing, Digital & Innovation, Product, Engineering, and Design to ensure insight activities are strategic, coordinated, and directly connected to delivery.

Requirements

• Master’s degree in clinical sciences, human factors, health research, or a related field
• Minimum of 7 years of work experience in healthcare
• Minimum of 5 years working with KOL clinicians and care teams
• Minimum of 5 years of direct experience building digital health and AI enabled solutions
• Minimum of 5 years of proven experience leading clinical, user, and/or applied research in healthcare environments, including investigating clinical and operational workflows
• Exceptional fluency in taxonomy, medical terminology, and medical semantics
• Demonstrated ability to translate qualitative insights into structured requirements and user experience direction
• Experience facilitating user story workshops and cross functional working sessions
• Ability to travel both local and global up to 20%
• Legal authorization to work in the US is required. We will not sponsor individuals for employment Visas, now or in the future, for this opening.

Nice To Haves

• 8+ years of work experience in healthcare
• 6+ years working with KOL clinicians and care teams
• 6+ years of direct experience building digital health and AI enabled solutions
• 6+ years of proven experience leading clinical, user, and/or applied research in healthcare environments, including investigating clinical and operational workflows
• Systems thinker with a passion for creating repeatable, scalable ways of working
• Comfort operating in ambiguous, fast moving innovation environments
• Ability to prioritize projects and manage dynamic workloads
• Strong collaboration skills across marketing, product, engineering, and design teams
• Executive-level communication and presentation skills, with a proven ability to influence diverse stakeholders and moderate strategic conversations
• We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Responsibilities

• Clinical Experience (CX) Strategy & Standard Work Co develop and manage CX strategy, operating model, and standard work, including processes, tools, and governance for clinical insights activities
• Establish repeatable methods for insight generation that scale across programs and customer engagements
• Ensure consistency, rigor, and traceability from insight to experience direction
• User Segmentation & Insight Audience Strategy Partner with Marketing to define and evolve clinician and care team segmentation models
• Concept and analyze insight participant audiences to ensure representation across roles, settings, and workflows
• Optimize recruitment, engagement, and longitudinal participation of clinical partners
• Research Intake, Planning & Coordination Serve as the lead for tracking and managing research requests and the clinical insights calendar
• Coordinate insight activities across partnerships, marketing, product, and innovation teams
• Balance demand, capacity, and strategic priorities to maximize impact and minimize redundancy
• Clinical Insights Execution & Analysis Plan, conduct, and analyze clinical insights activities including interviews, contextual inquiry, workshops, and field engagements
• Synthesize qualitative and quantitative insights into clear themes, opportunities, and experience implications
• Maintain high standards for clinical credibility, ethical engagement, and data integrity
• Insight to Delivery Translation Lead user story and insight translation workshops to bridge clinical findings into technical and product requirements
• Partner with product, engineering, and design teams to ensure insights are actionable and testable
• Support downstream teams with clear narratives, artifacts, and experience guidance
• Tactical Planning & Engagement Enablement Plan and execute insight driven events and activities (e.g., customer visits, co creation sessions, validation workshops)
• Support innovation programs and pilots with timely, targeted clinical input
• Track outcomes and continuously refine insight approaches based on impact and learning
• Scope & Impact Shapes how clinical insight informs digital and AI enabled healthcare solutions
• Influences product strategy, experience design, and innovation priorities
• Improves speed, quality, and confidence in decision making by grounding teams in real clinical needs
• Builds trusted, long term clinical partnerships that support scalable innovation

Benefits

• GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees