Staff Developer Success Engineer, Dedicated

Temporal Technologies

4h•$170,000 - $215,000

About The Position

The Staff Developer Success Engineer will be the frontline technical expert for our developer community. You will help users deploy and scale Temporal in cloud-native environments. You will also troubleshoot complex infrastructure issues, optimize performance, and develop automation solutions. This role is ideal for someone who thrives on solving distributed systems challenges and improving the developer experience.

Requirements

9+ years of experience as a developer, preferably fluent in one or more of the following languages: Python, Java, Golang, TypeScript.
Experience with deployment and managing medium to large-scale architectures (e.g., Kubernetes or Docker).
Experience with monitoring tools such as Prometheus and Grafana and troubleshooting performance and availability issues.
Minimum of one year experience in an internal or external customer-facing role.
Passion for helping others regardless of who they are or how they act.
Experience working with or as part of remote teams.
Strong written and verbal communication skills.
Seek to understand first, lead with data, and rely on facts.

Nice To Haves

Previous experience in customer-facing positions such as a professional services consultant, solutions architect, customer engineer, etc.
Experience with security certificate management and implementation.
Ability to understand use cases and translate them into Temporal design decisions and architecture best practices.
Technologies: EKS, GKE, Kubernetes, Prometheus, Grafana, OpenTracing, Terraform/Ansible/CDK.

Responsibilities

Participate in on-call rotations to support production deployments and provide timely responses to critical issues.
Debug complex infrastructure issues, optimize cloud performance, and enhance reliability for Temporal users.
Develop observability solutions (Grafana, Prometheus), improve networking (load balancing, DNS, ingress/egress), and automate infrastructure operations (Terraform, IaC) to help customers run Temporal efficiently at scale.
Independently drive technical solutions, whether debugging complex production issues or designing infrastructure best practices.
Engage directly with developers, engineering teams, and product teams to understand infrastructure challenges and provide solutions that enhance scalability, performance, and reliability.
Influence platform improvements, from enhancing observability tooling to developing self-service infrastructure solutions that simplify troubleshooting (e.g., building diagnostic tools similar to Twilio’s Network Test).
Serve as a bridge between developers and infrastructure, ensuring that reliability, performance, and developer experience remain top priorities as Temporal scales.

Benefits

Unlimited PTO, 12 Holidays + 2 Floating Holidays
100% Premiums Coverage for Medical, Dental, and Vision
AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
Empower 401K Plan
Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!
Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com. Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness.
$3,600 / Year Work from Home Meals
$1,500 / Year Career Development & Learning
$1,200 / Year Lifestyle Spending Account
$1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you)
$500 / Year Professional Memberships
$74 / Month Reimbursement for Internet
Calm App Subscription for Mental Health & Wellness