Staff, Delivery Operations Manager

N-Power Medicine • Redwood City, CA

12h • $130,000 - $170,000 • Hybrid

About The Position

N-Power Medicine aims to establish a new paradigm in drug development by reinventing the ‘how’ and transforming clinical trials through better integration with clinical practice, ensuring broader participation by physicians and patients. We are building an exceptional multi-disciplinary team with diverse expertise spanning healthcare, engineering, technology and regulatory, and with people who share our core value of Empowering Community through generosity, curiosity and humility. We are working with urgency to bring better therapies to patients faster. N-Power Medicine is hiring a Staff, Delivery Operations Manager position based in Redwood City, CA. As the Operations Manager, Life Sciences Delivery, you will be responsible for the successful execution and delivery of life sciences contracts. This role requires a highly organized individual who excels at client management, cross-functional collaboration, and bringing teams together to ensure seamless contract delivery. You will serve as the primary point of contact for executed contracts, driving operational excellence while maintaining strong client relationships. This is a hybrid on-site role, Bay Area is preferred.

Requirements

• 8+ years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience
• 5+ years of experience in project management, client operations, or account management within healthcare, life sciences, or a related industry.
• Bachelor's degree required; Master's degree in business, healthcare, life sciences, or a related field is preferred.
• Proven track record of operating in ambiguity and standing up scalable process where there is none
• Proven track record of managing complex projects and delivering results in a fast-paced environment.
• Strong experience collaborating closely with cross-functional teams and leaders across multiple departments.
• Excellent communication and presentation skills with the ability to influence stakeholders at all levels.
• Sharp attention to detail with the ability to manage multiple priorities and meet long- and short-term deadlines.
• Strong analytical skills with experience leveraging data and analytics for decision-making and reporting.
• A bias for action with the ability to navigate complexity and deliver results in a competitive and evolving market.
• Proficiency with project management and other tools (e.g., Jira, Hubspot, or similar platforms).
• Generous, Curious and Humble.

Responsibilities

• Own the end-to-end delivery of executed life sciences contracts, ensuring all milestones, timelines, and deliverables are met or exceeded.
• Serve as the primary client contact for contract execution, managing relationships with pharma, biotech, and research partners throughout the project lifecycle.
• Lead cross-functional coordination efforts, bringing together teams from Clinical Operations, Epidemiology, Biostatistics, Product, Engineering, Data Science, and other internal stakeholders to deliver on contract commitments.
• Manage all project phases from kick-off through close-out, including regular client meetings, status updates, and comprehensive documentation of decisions and action items.
• Monitor project health through dashboards and management tools, proactively identifying and escalating risks, and driving resolution of critical project-related issues.
• Track and report key metrics to clients and internal stakeholders on a regular cadence, ensuring transparency and alignment throughout contract delivery.
• Champion process improvement initiatives, identifying opportunities to optimize workflows, reduce turnaround times, and enhance overall delivery efficiency.
• Advocate for the client experience across the organization, communicating feedback, product needs, and client sentiment to internal stakeholders.
• Foster strong relationships with key clients, ensuring their needs are met and proactively identifying opportunities to strengthen satisfaction and retention.
• Perform additional duties and responsibilities as required.

Benefits

• NPM offers equity at hire as well as a discretionary annual bonus which may be available based on Company performance.
• This position is eligible for company benefits.
• highly attractive compensation package with a balanced and flexible work environment, competitive industry benefits as well as a 401K plan and other great company “perks.”

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees