Staff Customer Operations Analyst
About The Position
The Staff Customer Operations Analyst is a key member of the Customer Operations team, which coordinates efforts among all internal groups to ensure we are aligned with our customer’s needs and can deliver on our commitments with the highest level of integrity. The role requires strong data analysis and problem-solving skills as well as a creative and inquisitive nature to identify opportunities and address challenges professionally and confidently, along with championing new processes and inspiring other improvements. This role requires strong operational and order management skills and exceptional abilities in customer communication.
Requirements
- Bachelor’s Degree in Logistics, Supply Chain, Business Administration, or another quantitative field, with 5 years of experience. Alternatively, Master’s degree with 3 years of experience accepted.
- 5+ years of experience in a similar role, preferably working in high volume electronics manufacturing environment.
- Advanced PC skills and expert in Microsoft Office, particularly Excel.
- Excellent communication, written, and presentation skills.
- Working knowledge of Tableau/ PowerBI for data visualization and presentation.
- Working knowledge of financial and accounting principles.
- Strong analytical and problem solving ability.
- Highly detailed planning and organization ability, multitask, set own priorities and adapt to a changing environment.
- Ability to present complex information to senior leadership and obtain alignment.
- Teamwork: Works effectively across organizations to achieve company goals and objectives.
Nice To Haves
- Proficiency in Python a plus
- Experience working in an ERP system (preferably SAP) a plus.
Responsibilities
- Envision and execute the strategic direction set by senior management in all areas of inventory and operations.
- Identify and execute on immediate opportunities.
- Collaborate with procurement, logistics, and production teams on demand and supply activities to ensure adequate inventory levels are maintained to support the customer service targets.
- Accountable for supply and demand activities for multiple components, ensuring that performance (inventory, cost, etc.) meets the overall business needs.
- Leverage ERP systems (SAP preferred) and data to influence decisions.
- Coordinate with procurement managers to drive improvements and ensure continuity of supply.
- Analyze business patterns and changes to formulate potential recommendations.
- Collaborate with key internal and external stakeholders to support customer allocations and priorities.
- Identify/recognize problems from various perspectives (cross-org) to understand implications and propose solutions.
- Collaborate with other departments such as quality, engineering, and manufacturing to solve complex problems.
- Plan and track all inventory to mitigate aging, and drive resolution on excess.
- Design and develop data processing automations using Python.
- Develop SQL reporting queries
- Troubleshoot database issues
- Develop and maintain BI dashboards
Benefits
- Competitive base salary
- Performance-based annual bonus eligibility
- 401(k) retirement savings plan
- Tuition reimbursement for eligible education programs
- Comprehensive medical, dental, and vision coverage with access to leading providers
- Mental health resources and employee wellness support programs-
- Company-paid life and disability insurance
- Paid time off (PTO) and company-paid holidays
- Parental leave and family care support programs
- Structured training programs and on-the-job learning opportunities
- Matching gifts and volunteer programs to support causes you care about
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
