Staff Content Designer

PayPal • San Jose, CA

2d

About The Position

Develop and articulate clear plans to develop content strategies that align with the product's goals and user needs and meet team performance Perform more-complex work assignments using highly specialized content strategy knowledge and advanced business expertise Lead some projects or programs within the content design function and may coordinate activities of others Design process, product, and service improvements based on understanding of user needs and industry trends Determine methods and procedures on content design strategies that may impact activities of others Develop and articulate clear content strategies that align with user needs and business goals. Plan and write UX content for web and app experiences (across all touchpoints including navigation and user interface copy, emails, push, and in-app notifications). Collaborate with design on overall experience design strategy, content hierarchy, interactions, and visual and messaging tone. Lead some projects or programs within the content design function. Identify opportunities for process, product, and service improvements based on understanding of user needs and industry trends. We're seeking a talented writer and strategist who combines storytelling with problem-solving, strategic thinking, and customer-centricity. You thrive in fast-paced, high-tech environments that demand both independent direction and collaborative communication. A staff content designer leads functional projects, collaborating with partners and stakeholders to elevate product experiences through a customer-centric approach and insightful feedback.

Requirements

• 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
• 8+ years relevant work experience and a bachelor's degree or equivalent.
• Excellent writing, content strategy, and critical thinking skills.
• At ease managing multiple projects, setting stakeholder expectations, and collaborating across teams.

Nice To Haves

• Experience in financial services, payments, B2B or B2C ecommerce.

Responsibilities

• Develop and articulate clear content strategies that align with user needs and business goals.
• Plan and write UX content for web and app experiences (across all touchpoints including navigation and user interface copy, emails, push, and in-app notifications).
• Collaborate with design on overall experience design strategy, content hierarchy, interactions, and visual and messaging tone.
• Lead some projects or programs within the content design function.
• Identify opportunities for process, product, and service improvements based on understanding of user needs and industry trends.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees