Staff Consultant

Oracle•Nashville, TN

20h•$47,100 - $112,600

About The Position

What to Expect: As a Customer Success Staff Consultant , you will… Tackle complex business challenges individually and as part of a team through strategy, execution, and innovative problem-solving. Deliver high-quality projects, proactively seek out opportunities for improvement, and provide best-practice guidance to help our clients maximize the value of NetSuite. Consult with clients to deeply understand their business needs, map requirements to NetSuite functionality, and support smooth system configuration and adoption. Drive customer satisfaction and measurable impact by meeting obtainable goals and metrics. Be at the forefront of AI adoption in the ERP space embracing change, exploring new technologies, and introducing clients to transformative solutions. Who You Are: You are a critical thinker who is passionate about building a career within consulting. During research and analysis, you utilize synthesizing and problem-solving skills to demonstrate an aptitude for conducting quantitative and qualitative analysis. You are tenacious with a “get the job done” attitude , and you can find a way to solve the most complex of problems with creativity and inventive thinking. You are passionate about delivering results that make a difference for our customers. You are confident in your ability to manage competing priorities and multiple tasks. You know how to pivot when you need to and manage your time in a fast-paced and dynamic environment. You can engage and connect with people in a way that builds long-term trust and a high level of customer satisfaction. You are a collaborator who understands the importance of teamwork when getting the job done. You have a Bachelor’s Degree in Business Administration/Management, Entrepreneurship, Global Business, Economics, or a related field, with a focus on Accounting, Supply Chain, and/or Management Information Systems. Naturally curious about AI and eager to leverage new technologies in your work.

Requirements

Successful candidates will have experience gathering customer business requirements and strong business analysis skills.
Functional knowledge of NetSuite and an understanding of accounting principles are highly desirable.
Excellent interpersonal skills are essential.
2-4 Yrs experience delivering ERP implementations

Responsibilities

Leading optimization efforts within engagements to deliver high‑quality solutions within time and priority constraints
Providing direction and mentoring to customer teams, and influencing customer leadership on key decisions
Managing clients in post–go‑live environments
Overseeing the delivery of NetSuite application functionality
Partnering with NetSuite technical and performance experts to achieve the best outcomes for customers
Delivering exceptional client satisfaction and loyalty is a top priority. In this role, you will often work under pressure, manage multiple customers simultaneously, and consistently strive to meet customer expectations.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance