STAFF ASSISTANT - 64045859

State of Florida • West Vero Corridor, FL

2d • $35,000 - $37,000 • Onsite

About The Position

Administratively support the Environmental Health Division/Environmental Manager and the county's Environmental Control Hearing Board Office/Environmental Attorney. Provide courteous, respectful and professional information and service to customers both in person and via telephone and electronic communications for all environmental health-related inquiries. Exhibit a friendly and helpful demeanor in all interactions and assist customers with courtesy, tact and poise. Use detailed computer knowledge of database, spreadsheet and word processing programs to create, edit and write reports and assist the Environmental Manager and Environmental Health staff. Take initiative and make informed, independent decisions and clearly communicate complex, technical or specialized subject matter. Use knowledge of quality improvement (QI) methods and processes to work with other staff to help identify opportunities for improvement and develop a culture of quality within DOH Indian River; assists in improvement projects, as assigned.
Perform specialized office and clerical work associated with environmental health activities. Research and respond to customer inquiries, effectively determining whether an inquiry should be referred to a specific environmental health professional, another division, or agency. Take messages for and follow-up with environmental health professionals when needed to satisfy customer inquiries. Schedule inspection requests and provide inspection status. Receive (mail and face to face), review for completeness and process permit applications for all programs in accordance with required regulations and agency guidance. Ensure accuracy of legal descriptions and property ownership for construction permitting process and complaints. Determine availability of public water/sewer through utility department inquiries. Enter information, fees, etc. into appropriate databases or logs including but not limited to Environmental Health Database (EHD), Sunshine State One Call, St Johns River Water Management District e- permitting portal. Document telephone calls, citizen complaints, animal bites, and foodborne/waterborne illnesses in conformance with agency policy and records retention requirements. Invoice for annual operating permits and other services. Monitor compliance with fee payment, create and distribute notices for delinquency of past due accounts. Prepare outgoing mail such as educational materials, invoices, correspondence and surveys. Calculate, collect and process fees or fines. Generate cash bags by 5:00 pm each day unless it is a designated general staff meeting day. Exchange/dispense biomedical waste sharps containers. Dispense information, instruction and water collection bottles for customers requiring water testing and correctly receive water samples from customers and maintain/enter chain of custody. Open and close the office each day.

Requirements

• Ability to read, interpret, and apply relevant rules, policies, and procedures.
• Effectively relay information to clients and provide detailed responses to inquiries via phone, email, fax, or in person.
• Capable of researching and addressing customer questions, taking messages for staff, and processing permit applications.
• Skilled in operating and reconciling a cash drawer, processing credit/debit card payments, and managing the opening and closing of the front office daily.
• Strong communication skills for interacting with the public, clients, and government agencies to ensure effective program implementation and clear communication.
• Knowledge of office procedures and the ability to coordinate and perform assigned tasks efficiently while adhering to policies and procedures.
• Provide accurate and timely responses to clients and staff, maintain a professional demeanor, and demonstrate proficiency in spelling, punctuation, and grammar.
• Proficient in typing, organizing, and maintaining filing systems, entering data into various databases, and scanning documents.
• Address customer concerns in person, over the phone, and via email, and prepare outgoing mail and educational materials.
• Capable of presenting information to staff, clients, and community partners, and providing constructive feedback to both staff and supervisors.
• Ability to communicate professionally with clients, supervisors, and peers, providing information via telephone, written correspondence, email, or in person.
• Confident in delivering information to public audiences, organizations, or internal teams.
• Knowledge of personal computers and related software, with the ability to effectively operate office equipment such as copiers, scanners, fax machines, printers, cash registers, and credit card machines.
• Minimum 1 year of cash handling and credit card transaction experience.
• Experience using Microsoft 365.
• Recent experience providing excellent customer service, including communicating clearly by telephone, fax, email, in person, and in writing.
• Knowledge of Florida Statutes, Florida Administrative Rules, or county ordinances related to environmental health, or are you willing to learn them quickly?
• Emergency duty required of the incumbent includes working in special needs shelter or performing other emergency duties including but not limited to, response to or threats involving any disaster or threat of disaster man-made or natural.
• This position requires current authorization to work in the United States without employer sponsorship. The Department of Health is unable to provide employment visa sponsorship. Are you authorized to work in the United States without employer sponsorship?

Responsibilities

• Administratively support the Environmental Health Division/Environmental Manager and the county's Environmental Control Hearing Board Office/Environmental Attorney.
• Provide courteous, respectful and professional information and service to customers both in person and via telephone and electronic communications for all environmental health-related inquiries.
• Use detailed computer knowledge of database, spreadsheet and word processing programs to create, edit and write reports and assist the Environmental Manager and Environmental Health staff.
• Perform specialized office and clerical work associated with environmental health activities.
• Research and respond to customer inquiries, effectively determining whether an inquiry should be referred to a specific environmental health professional, another division, or agency.
• Take messages for and follow-up with environmental health professionals when needed to satisfy customer inquiries.
• Schedule inspection requests and provide inspection status.
• Receive (mail and face to face), review for completeness and process permit applications for all programs in accordance with required regulations and agency guidance.
• Enter information, fees, etc. into appropriate databases or logs including but not limited to Environmental Health Database (EHD), Sunshine State One Call, St Johns River Water Management District e- permitting portal.
• Document telephone calls, citizen complaints, animal bites, and foodborne/waterborne illnesses in conformance with agency policy and records retention requirements.
• Invoice for annual operating permits and other services.
• Monitor compliance with fee payment, create and distribute notices for delinquency of past due accounts.
• Prepare outgoing mail such as educational materials, invoices, correspondence and surveys.
• Calculate, collect and process fees or fines.
• Generate cash bags by 5:00 pm each day unless it is a designated general staff meeting day.
• Exchange/dispense biomedical waste sharps containers.
• Dispense information, instruction and water collection bottles for customers requiring water testing and correctly receive water samples from customers and maintain/enter chain of custody.
• Open and close the office each day.

Benefits

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions
• Flexible Spending Accounts;
• Tuition waivers;

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed