Staff Assistant
About The Position
Join Us Today! Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail environment where every interaction counts. Don't wait any longer, apply now and take the next step towards a rewarding career! AAA Club Alliance is actively hiring for an experienced full-time Retail Staff Assistant/Team Lead ! Check out what AAA can offer you: The starting base compensation for this position is $21.55 to $27.55 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. This position is eligible to earn incentive pay , with an average payout of $162.00 - $566.00 per month. Store hours from Monday to Friday, 8AM to 6PM, and Saturday, 8AM to 5PM; 37.5 Hour Work Week No Sundays! Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year. Location Address:2223 York Road Timonium, MD 21093 What our Retail Staff Assistant/ Team Leads do: Play a pivotal role in enhancing the customer experience and guiding a team to success. In addition to performing key customer service and sales functions, you’ll serve as a mentor and leader, contributing to the daily operations and overall performance of the store. Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals. Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks. Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery. Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable. Support the Retail Manager by leading associates and enhancing the store’s success.
Requirements
- Required at least 3 years sales and customer service experience, with an ability to drive results and exceed expectations.
- Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
- Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
- Basic geography knowledge is beneficial.
- Notary Public designation or willingness to obtain with 6 months of employment.
- High school diploma or equivalent required
- Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
- This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.
Nice To Haves
- Previous experience in a lead or supervisory position is preferred.
Responsibilities
- Play a pivotal role in enhancing the customer experience and guiding a team to success.
- Serve as a mentor and leader, contributing to the daily operations and overall performance of the store.
- Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
- Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.
- Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
- Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.
- Support the Retail Manager by leading associates and enhancing the store’s success.
Benefits
- Full time Associates are offered a comprehensive benefits package that includes:
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
- And MORE!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
