Staff Assistant, Professional, Corporate, & Community Education in the College of Continuing Studies

Bridgewater State College•Bridgewater, MA

35d•Hybrid

About The Position

The Staff Assistant for Professional, Corporate, and Community Education plays a key role in the day-to-day operations of several noncredit programs, including Senior College, the Executive Leadership Institute (ELI), and other professional development offerings. This position requires a highly organized, detail-oriented individual who can manage multiple programs, timelines, and partnerships simultaneously while maintaining a strong commitment to exceptional customer service and inclusive practices. The Staff Assistant will serve as a primary point of contact for participants, instructors, and partner organizations, ensuring that all programs run smoothly from registration to completion. The Staff Assistant will be responsible for assisting Senior College members with completing their applications, processing payments, ensuring that they receive BSU credentials, and have access to technology and other resources necessary for them to access their courses. The Staff Assistant will work with the Director and external partners to schedule Senior College courses, coordinate the logistics for both in-person and virtual courses, and will work with faculty on technology and access issues. This person will also assist with the administration of ELI, including assisting with planning for both virtual and in-person events. Duties will also include assisting with marketing activities such as the creation of newsletters and social media marketing posts. The ideal candidate will be equity-minded, patient, highly organized, and responsive, particularly in working with older adult learners. As a member of the College of Continuing Studies Team, the Staff Assistant will assist in office coverage, including our reception desk, phones, and general email accounts on an as needed basis. The Schedule for this position is Monday-Friday (Saturdays and Sundays as days off, occasional evening and weekend hours may be required.) This position is located on campus in Bridgewater, MA. This position may be eligible for hybrid or remote work in accordance with BSU remote work policy. This is an exempt, APA unit position and is subject to the terms of that union agreement.

Requirements

Highly organized
Detail-oriented
Manage multiple programs, timelines, and partnerships simultaneously
Strong commitment to exceptional customer service and inclusive practices
Equity-minded
Patient
Highly organized
Responsive

Responsibilities

Assist Senior College members with completing their applications
Process payments
Ensure members receive BSU credentials
Ensure members have access to technology and other resources necessary for them to access their courses
Work with the Director and external partners to schedule Senior College courses
Coordinate the logistics for both in-person and virtual courses
Work with faculty on technology and access issues
Assist with the administration of ELI, including assisting with planning for both virtual and in-person events
Assist with marketing activities such as the creation of newsletters and social media marketing posts
Assist in office coverage, including our reception desk, phones, and general email accounts on an as needed basis