Staff Assistant

The Orthopaedic Institute•Gainesville, FL

About The Position

JOB OVERVIEW: The Staff Assistant role is responsible for providing specialized administrative support and assistance to their Physician. The Staff Assistant performs a variety of clerical and administrative duties related to the delivery of patient care, including answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other duties as required in a fast-paced, customer-oriented clinical environment.

Requirements

None
High School Diploma or equivalent
Minimum one year customer service experience in a medical office environment preferred but not required
Excellent customer service skills.
Teamwork
Comfortable working in fast paced environment.
Ability to multitask
Excellent communication skills, both verbal and written.
CPT codes and ICD-10 coding
Proficient with computer skills including experience with practice management software desired.
Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee is regularly required to talk and hear.
Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms.
Occasionally lift and/or move over 15 pounds.
Fine hand manipulation (keyboarding).
Travel may be required to existing or new TOI locations.

Responsibilities

New Patient Interviews, Data Entry and Appointment Confirmations
Surgery Authorizations and Scheduling
Assist Physician with Coding
Posting of all Surgery Charges and providing copy of OP report to the Billing Coordinator
Assist the Physician with Patient calls (eg. Medication, questions, PT, disability forms, etc.)
Oversee Physician’s schedule (eg. Clinic, surgery, meetings, ER call, and time off, etc.)
Prepare Office Charts for clinic
Maintain files and Medical records
Coordinate Preparation of Pre-Op Orders
Arrange payment plans for patient balances
Schedule Tests (eg. MRI, EMG, Arthrograms, etc.)
Oversee Receptionist Area on clinic days (eg. Patient flow, posting clinic charges, etc.)
Work with Billing and Collections Dept. (review EOBs, data entry issues etc.)
Oversee flow of Physician correspondence, requests for patient medical information and test results to be reviewed by Physician
Manage individual Physician activities (re-credentialing, meetings, attorney conferences and depos, directly allocated payables, personal calls, mail, new applications, seminar courses, CME and travel)
Prepare the hospital list for ER call Physician
Assist Physician in MMI/PPI ratings
Oversee medical records
Train and Supervise receptionist