Staff Analyst, Health

Heluna Health•Los Angeles, CA

10d•Hybrid

About The Position

Community Programs (CP) within the Los Angeles County Department of Health Services is seeking a Staff Analyst (Program Manager) to join the ODR Housing Team and provide programmatic oversight for the Interim Housing and Recuperative Care Centers located on the campuses of DHS hospitals and clinics. The ODR Housing program provides interim and permanent supportive housing for individuals experiencing homelessness, living with serious mental health disorders, and diverted into services after incarceration in the Los Angeles County Jail. The Staff Analyst will oversee contracted Interim Housing and Recuperative Care Center providers by ensuring compliance with their Statement of Work (SOW) and program requirements, monitoring data quality, facilitating case conferences, leading provider trainings, conducting contract monitoring activities, and supporting participant transitions from interim housing into permanent housing opportunities. The Staff Analyst will also support other special projects as assigned. This position collaborates closely with DHS hospitals, community-based organizations, and ODR clinical staff. The Staff Analyst reports to the Senior Staff Analyst. ODR currently operates under a hybrid work model with a combination of office, field, and remote workdays; this schedule is subject to change at the discretion of DHS.

Requirements

Minimum of five years of experience in program operations or program management.
Ability to independently manage and implement program activities in coordination with ODR team.
Demonstrated experience building collaboration and partnerships among diverse stakeholders, e.g., government, community organizations and businesses.
Ability to coordinate day to day work among multidisciplinary teams (analysts, doctors, nurses, social workers, etc.) and service providers, including providing real-time problem solving and technical assistance as needed.
Strong synthesis, analysis and writing skills with ability to develop products, protocols and reports.
Strong organizational skills, including an ability to manage multiple work projects simultaneously, track project details, and meet deadlines.
Ability to attend meetings, provide training, technical assistance, and other job-related duties in locations throughout Los Angeles County and have reliable transportation to carry out essential functions.
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
Successfully clear the LA County Live Scan process.
Successfully clear the health clearance

Nice To Haves

Social work or direct service experience in community-based programs strongly preferred.
Master’s degree in Social Work, Public Health, Public Policy or related field strongly preferred.
Lived or professional experience implementing best practice approaches with people experiencing homelessness, living with serious mental illness, and/or whom have a criminal justice background is strongly preferred.
Strong technical skills with Microsoft excel and experience with database management (e.g., Electronic Health Record Systems) preferred.

Responsibilities

Conducts monthly facility visits to Interim Housing (IH) and Recuperative Care Centers (RCC) to ensure compliance with the Statement of Work (SOW) , including site conditions, cleanliness, pest control, nutritious meals, client group sign-ins, and overall operational standards.
Provides support, coaching, and technical assistance to IH and RCC providers related to programmatic procedures, care coordination, and client service delivery.
Conducts bi-weekly consultation meetings with providers to review operations, discuss challenges, reinforce SOW requirements, and recommend improvements.
Monitors provider performance on key indicators, ensures quality data collection, and offers recommendations for unmet client needs, triaging clinical issues to ODR team members as needed.
Addresses client grievances, supports client satisfaction surveys, and promotes high standards of care and client experience across all sites.
Performs contract monitoring activities, including bi-annual risk assessments, annual administrative reviews, and ongoing programmatic monitoring , ensuring adherence to SOW expectations.
Assists with processing ODR referrals, program applications, and submissions through the CHAMP database , including verifying client insurance for CalAIM Community Support
Collects, analyzes, and reports program data to support continuous quality improvement , program evaluation, and leadership decision-making.
Collaborates with internal DHS and ODR staff, hospitals, and external stakeholders to ensure coordinated, efficient, and effective program operations.
Performs other duties as assigned.