Staff Analyst, Growth Analytics

Upstart•San Mateo, CA

18d•Remote

About The Position

About Upstart Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload. Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas. Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you! The Team: The Growth Analytics team executes on a wide range of end to end analytical problems, drives decision analysis, and develops a deep user understanding across several key marketing channels, including Direct Mail, Partnerships, Email, and Digital (which includes Social, Search, SEO, and others). As a Staff Analyst, Growth Analytics at Upstart, you’ll be responsible for driving understanding, insights, decision making and data infrastructure relating to acquiring and retaining borrowers on our platform. You’ll partner with our Growth Marketing, Product, Engineering and Machine Learning teams to drive Upstart’s growth. How you’ll make an impact Partner cross-functionally with channel owners, product and engineering leaders to set the growth strategy and analytics roadmap for multiple products at Upstart

Requirements

Strong analytical and quantitative background with at least 6+ years professional experience, preferably with meaningful experience in marketing, growth or product analytics
Proficiency in data analysis tools (SQL, Python / R, Looker / Mode / Tableau, etc.)
Degree in Analytics, Data Science, Economics, Engineering, Mathematics or other quantitative field
Strong communication and analytical storytelling skills, experience deriving actionable insights from analysis, a well-balanced rigorous and creative approach to solving difficult and unstructured problems

Nice To Haves

Deep expertise in applying analytics and data science techniques to drive impacts in growth and marketing organizations, such as attribution models, customer lifetime values, ROI frameworks, AB testing, etc.
Experience in technology, marketplace, fintech companies with knowledge of consumer financing
Ability to craft executive-ready narratives around complex business or performance topics, leveraging visualization and dashboards to successfully influence and drive C-level decision-making
Experience in coaching and mentoring junior team members on technical subjects

Responsibilities

Effectively use analytics tools to understand user behavior, funnel performance and the outcome of our growth efforts, and make proactive recommendations on how to grow effectively
Develop appropriate analytical frameworks to drive better decision-making, such as attribution, lifetime value, ROI analyses, segmentation, etc.
Design and conduct quantitative analysis to test hypotheses about our users and the way they interact with our product, and collaborate with partners to prioritize the right problems and opportunities
Collaborate with analytics engineering and software engineering to continuously uplevel our growth data capabilities, making new data available as the business expands, and accelerate time to insights
Coach and mentor growth analysts on the team

Benefits

Competitive Compensation (base + bonus & equity)
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Generous holiday, vacation, sick and safety leave
Supportive parental, family care, and military leave programs
Annual wellness, technology & ergonomic reimbursement programs
Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
Catered lunches + snacks & drinks when working in offices