Staff AI Product Strategy & Innovation Manager

BECU•Tukwila, WA

44d•$118,200 - $220,200•Hybrid

About The Position

As a Staff AI Product Strategy & Innovation Manager, you’ll play a pivotal role in shaping the future of AI at BECU. You’ll define and execute the strategy for our new AI products, ensuring they deliver meaningful, efficient, and personalized experiences for both employees and members. Your leadership will influence decisions at every level, driving innovation and accelerating adoption of cutting-edge technology. This is a high-visibility role where your work will directly impact productivity and financial wellness across the organization. To join our dynamic team, we require candidates to be residents of WA, OR, ID, AZ, TX, GA, SC, NC, CA or VA. If you’re located in Washington state and within a reasonable driving distance from Tukwila, we are requesting that you come into our HQ on Tuesdays & Wednesdays. For those candidates that live outside the commute distance of TFC and in any of our approved remote work locations, this role will be remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment.

Requirements

Bachelor’s degree or equivalent experience in technology, business, or related discipline (advanced degree preferred).
7+ years of experience in product ownership, project management, or development roles.
Exceptional writing, editing, and presentation skills.
Ability to research and learn new concepts to accelerate innovation.
Proven experience identifying business and customer needs and formulating solutions.
Advanced product execution skills (roadmaps, PRDs, prioritization, experimentation, KPI design).
Advanced knowledge of AI concepts (prompting, grounding/RAG, evaluation, safety/guardrails) and data governance basics.
Experience with enterprise knowledge systems and release processes.
Familiarity with LLM evaluation, online/offline testing, and human-in-the-loop review.

Responsibilities

Lead Product Strategy: Define and communicate the vision, roadmap, and priorities for our new AI products, ensuring alignment across teams and leadership.
Own Outcomes: Take full responsibility for product success, including executive-level narratives, trade-offs, and decision-making.
Translate Needs into Action: Convert stakeholder requirements into clear product roadmaps, PRDs, and actionable stories for engineering teams.
Drive Delivery: Partner with engineering to execute across retrieval, ranking, UX, and analytics, ensuring timely and high-quality releases.
Measure Impact: Establish dashboards and analytics to track adoption, performance, and member experience improvements.
Champion Enablement: Develop training, job aids, and communication plans to drive adoption and understanding of AI tools.
Collaborate Cross-Functionally: Work closely with AI engineers, contact center teams, marketing, compliance, and leadership to deliver impactful solutions.
Mentor and Share Knowledge: Coach junior team members and lead information-sharing sessions to foster innovation and growth.