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Ensure timely payment of customer accounts through various activities: Responsible for reducing delinquent account balances and DSO by supporting collection efforts via phone calls, statement distribution, and processing adjustments as necessary. Monitor and manage the A/R mailbox, providing the highest-level customer service regarding collection and customer accounts issues by responding to customer requests in a timely manner. Provide customers with documentation such as invoices, monthly statements, purchase orders and proof of delivery. Keep the sales organization informed of Accounts Receivable performance by region through providing reports and supporting on monthly status updates to accelerate cash collection. Collaborate with Sales, Customer Service, Supply Chain and other departments, as needed, to resolve discrepancies, short and slow payments. Recommend and implement process improvements to optimize cash collection. Reconcile accounts, record journal entries, and ensure all month end closing procedures pertaining to Accounts Receivable are completed. Post all Cash receipts in SAP daily (including bank lockbox, ACH and wire deposits). Support the AR Lead with completion of monthly DSO Dashboard, DSO Presentation Slides, and Bad Debt calculations. Support bi-monthly meetings with the collections team, providing meaningful insight, suggestions, and contributions to help support their efforts. Ensure invoices and credit notes are sent on a timely basis. Assist with half year and year-end audit requirements. Support other finance requirements, as needed including special projects as assigned.