Staff Accountant - A/R

PAR Technology • Philadelphia, PA

2d • Remote

About The Position

As an AR Staff Accountant with research and project focus, this dynamic role is pivotal in ensuring customer satisfaction through expert inquiry resolution and driving departmental efficiency via project management. A key focus of this position is to elevate our customer service experience, directly contributing to the acceleration of cash receipts. You will play a key role in identifying, leading, and implementing projects aimed at streamlining AR processes and enhancing overall performance. This role will actively contribute to the continuous improvement of the AR function by identifying opportunities for process optimization. You will lead and participate in projects focused on enhancing efficiency, implementing new technologies, and improving customer experience. This includes defining project scope, developing timelines, managing resources, and ensuring successful implementation. Beyond continuous process improvements, this role, will assist as needed, in comprehensive investigation and resolution of intricate customer inquiries related to accounts receivable, including complex billing disputes, payment application challenges, and advanced account reconciliations. This requires a strong understanding of accounting principles, exceptional analytical and problem-solving skills, and the ability to communicate effectively with both internal and external stakeholders. This role will allow you to work through end-to-end resolution of complex customer issues and be empowered to drive meaningful changes through proactive project management. Your ability to navigate complex situations, coupled with your project management acumen, will be crucial to your success in this multifaceted role.

Requirements

• Bachelor's degree in accounting, Finance, or a related field.
• 3-6 years of experience in collections within an enterprise environment.
• Strong knowledge and experience with Microsoft Dynamics FO, Salesforce, Versapay, ServiceCloud Case Management (additional AR software a plus).
• Advanced proficiency in Microsoft Office Suite (Excel: Pivot Tables, lookups, complex formulas, large data sets; Power BI).
• Exceptional analytical and problem-solving skills with a track record of investigating and resolving complex issues.
• Solid understanding of financial regulations, policies, practices, and accounting principles related to credit and accounts receivable.
• Exposure to credit reports and familiarity with lease financing practices.
• Proven ability to work independently, prioritize tasks, and manage multiple assignments under tight deadlines in a fast-paced, high-growth environment.
• Excellent communication and collaboration skills, including the ability to work with enterprise-level customers on collections and issue resolution.
• Project management skills (defining scope, timelines, resource management).
• Eagerness to thrive in a dynamic, high-growth environment.
• Ability to manage large volumes of enterprise-level transactions.
• Willingness to pursue relevant certifications and advanced training.
• Flexibility for occasional overtime.

Responsibilities

• Identify opportunities for process improvement within the Accounts Receivable function based on recurring customer issues, inefficiencies, and best practices.
• Lead and participate in projects focused on achieving greater efficiency, implementing advanced technologies (including AI and ERP system upgrades), and refining collection strategies to accelerate cash flow, lower DSO, and elevate the customer experience in Accounts Receivable.
• Document new processes and procedures resulting from project implementation.
• Assist in the training of team members on new processes or systems.
• Conduct thorough and in-depth research utilizing various systems and data sources to identify the root cause of customer issues. Recommend process changes to prevent future issues and improve cash flow and contribute to DSO reduction.
• Collaborate with internal departments (e.g., Sales, Customer Service, Operations) to gather necessary information and facilitate issue resolution.
• Collaborate closely with the Collection team to provide insights and support effective collection strategies.
• Assist with routine AR tasks as needed.
• Contribute to the development and maintenance of AR policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees