Stability Coordinator

Hamilton Families•San Francisco, CA

97d•$68,640 - $68,640

About The Position

At Hamilton Families, our mission is to end family homelessness in the San Francisco Bay Area. Since 1985, we have been meeting the most urgent needs of unhoused families in our community. Our programs specialize in preventing family homelessness when possible, providing shelter and transitional housing to families in times of need, supporting the wellbeing and academic achievement of children who experience homelessness, and quickly returning families to safe and stable housing throughout the Greater Bay Area. At Hamilton Families, we believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here, raise a family here, and thrive here. We envision a Bay Area where housing is accessible and affordable, where homelessness is rare, brief, and nonrecurring, and where all people and families have a safe and stable place to live. We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success. Our commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive. We’re excited to be adding a Stability Coordinator to our growing team! This is an engaging and rewarding opportunity that plays an integral role within the organization. We are looking for someone who is passionate about working with our participants and contributing to the fight against homelessness. The Stability Coordinator provides strategic oversight, guidance, and professional development support for Stability Case Managers. This position oversees participant program activities, provides new hire and ongoing training for the team, and ensures program compliance with service goals and objectives.

Requirements

Ability to work and collaborate with a diverse group of people on projects and making decisions for the benefit of our participants
Familiarity with case management databases or customer service platforms
A thoughtful leader who ensures their team has a healthy and collaborative working environment
Highly organized, self-motivated, and capable of working independently to meet goals
Demonstrated ability to exercise appropriate judgement and uphold policies and procedures
Skilled in documentation, reporting, and maintaining confidentiality
3+ years of experience in social work, psychology, human services setting or related field
Experience managing a team, setting goals, coaching opportunities, and professional development
A background in working with nonprofit organizations, social services organizations, or community-based programs
Familiarity with Bay Area resources for low-income families
Bilingual abilities, especially in Spanish
Highly proficient in Microsoft Office Suite, Salesforce, and other software
Ability to travel locally and long distance to meet with vendors and participants

Responsibilities

Collaborate with the Housing Stability Manager to develop strategies and oversee the implementation of programs supporting at-risk families
Supervise and provide strategic direction for case management staff, including leading meetings, performance evaluations, and professional coaching
Lead recruitment efforts and training for case management staff and ensuring alignment with HF policies and program needs
Oversee resolution of complex service challenges and guide staff in developing effective approaches and solutions
Develop individual assessments and service plans in line with program goals
Enhance participant relations and create a work environment focused on service, diversity, and respect that guides staff to ensure a positive experience for our participants
Oversee reporting and quality assurance processes to ensure data integrity and compliance with program goals
Lead case reviews, exit planning, and program coordination meetings and act as a liaison with funders and community organizations
Ensure accurate record-keeping and assist in policy and procedure development
Promote culturally competent services and a collaborative work environment
May occasionally assume limited case management responsibilities for training or program purposes