SSVF Legal Services Benefits Supervisor

The Salvation Army USA Central Territory•Peoria, IL

23d•$48,138 - $57,766

About The Position

NCI Veterans Services Legal Services Benefits Supervisor aims to provide oversight of professional level work supporting low-income Veteran families, regarding Veteran’s benefits, available public assistance, claim procedures, beneficiary information and eligibility status for enhanced legal services from legal service providers and foster a deeper understanding of the life-changing work carried out by The Salvation Army North and Central Illinois Division.

Requirements

Bachelor’s degree in human services, business management or related degree preferred; significant related experience may be considered in lieu of a degree.
Three years of claims/benefit processing experience working with social services and/or homeless programs is encouraged. The qualified candidate will also have experience working with Veterans and families.
Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
Able to work with individuals of diverse legal backgrounds.
Close attention to detail and a high level of confidentiality
Ability to multi-task several projects concurrently
Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
Ability to establish and implement policies and procedures.
Demonstrated awareness of budget resources and cost control, as well as planning and administering budgets.
Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications, HMIS.
A valid MVR is required.

Nice To Haves

Advanced degree in social work, counseling or human services is ideal.

Responsibilities

Conducts and/or reviews legal assessments on all Veterans enrolled in the SSVF Program.
Provides backup direct service support for SSVF Legal Services Benefits Coordinators.
Serves as benefits representative, develops, and presents information to Veteran families to increase awareness of Veteran’s benefits and programs.
Conducts interviews with Veterans and their dependents and reviews background data on current medical and financial history to obtain information needed to determine eligibility.
Evaluates information to determine potential eligibility of clients for benefits from related programs (e.g., Social Security, welfare, and vocational rehabilitation)
Coordinates the claim packages for Veteran families seeking disability, education, medical and related benefits.
Maintains monthly communication with Veterans referred to program (minimum).
Provides weekly status updates on referrals.
Conducts outreach activities throughout catchment area.
Maintains compliance in The Salvation Army’s “Safe from Harm” Certification (required).
Performs other duties, as assigned related to the SSVF Program.
Completes necessary tasks to become an accredited agent for filing claims.
Ensures all SSVF Legal Services Benefits Coordinators receive TRIP training.
Provides expertise guidance to SSVF Legal Services Benefits Coordinators on the processing of legal claims for Veterans enrolled in the SSVF Program.
Provides supervision of all SSVF Legal Services Benefit Coordinators staff.
Maintains up-to-date Master List of clients served in the program to include, intake, status, outcome, exit.
Maintains up-to-date referral contact lists.
Develops referral standard operating procedures and guidelines to ensure appropriate referrals to legal service providers.
Monitors ongoing expenditures as it relates to fee for service billing.
Conducts quarterly review of subcontractors; performance to ensure compliance with SSVF regulations and allowable expenditures.
Conducts in-depth annual review of subcontractors’ performance to ensure compliance with SSVF regulations and allowable expenditures.
Assists in generation progress reports on outcomes and activities for Staff Meetings.
Completes reports for timely submission as required by the VA.
Reviews data monthly to ensure equity.
Maintains up-to-date data and accurate record of all legal activities.
Develops partnerships with legal aid providers throughout the catchment area.
Provides specialized informational and administrative tasks to services staff, collaborators, and community agencies.
Participates in ongoing case coordination and training with SSVF Legal Services Benefits Coordinators staff.
Works closely with SSVF case managers to determine client’s eligibility for benefits, permanent housing, and temporary financial assistance.
Assists SSVF case managers in identifying legal issues impacting housing stability.
Coordinates and participates in case conferences.
Attends community meetings and Coordinated Entry By-Name-List reviews.
Attends community Veteran events such as Stand Down, Veteran Resource Fairs, etc.
Communicate effectively with VA, The Salvation Army personnel and legal services providers.
Attend CAST weekly and monthly meetings as scheduled.