SSVF Case Manager

Volunteers of America Southeast Louisiana Inc•New Orleans, LA

About The Position

This position is responsible for providing case management to veteran families. The Case Manager will perform in a manner that successfully ensures that quality outcomes are achieved, prepare documentation, and perform related duties as assigned.

Requirements

Bachelor’s degree level is required
1 year case management experience working with individuals that are rapid-rehousing and homeless prevention.
Demonstrates wiliness to be responsive to the needs of the target population
Excellent verbal and written communication skills and the ability to function as part of a team
All candidates must be able to handle a flexible work environment and have strong decision-making skills.
Travel to other locations as appropriate in the performance of duties and responsibilities.
Current driver’s license issued by state of residence
Current Vehicle Inspection decal
Current vehicle insurance
Current vehicle registration in state of residence
Satisfactory Motor Vehicle Report
It requires the incumbent to have a valid Louisiana Driver’s license and be insurable under the VOA/GNO, Inc.’s vehicle insurance. Must be able to pass a criminal history investigation, and be able to obtain Cardio Pulmonary Resuscitation, First Aid certifications.

Responsibilities

Connect Veterans with benefits and supports
Provide support and direct assistance to Veterans based on an individualized service plan.
Assist/train Veterans in daily life skills. Transportation, communication, and self-advocacy.
Maintain assigned program records.
Cover outreach (as needed) throughout the 16 parishes covered under VOASELA
Provide Case Management to the Community Resource and Referral Center (CRRC) on assigned days weekly.
Communicate with landlords and Veteran Affairs staff to remain in stable housing
Attend weekly meetings via navigation with UNITY and Veteran Affairs phone calls
Conduct housing inspections on all units prior to Temporary Financial Assistance (TFA) is provided
Complete check request for payment on caseload to ensure stability via program guidelines.
Monitor and track progress of Veterans with housing needs
Develop, implement, monitor, evaluate, and modify person–centered housing plans
Advocate for needed services including entitlements and benefits for persons’ served
Ensure obligation of elements to tenancy have been met by tracking TFA .
Ensuring referrals and due diligence is provided and documented
Assist/train Veterans in daily life skills. Transportation, communication, and self-advocacy.
Problem-solve conflicts and assist other team members as needed.
Prepare and maintain assigned program records and documentation.
Perform other duties as assigned