SSDI Intake Specialist

Brown & Brown Insurance

31d•$18 - $18•Remote

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. We are looking for a customer focused, and sales driven teammate to join our Advocacy Team as SSDI Intake Specialist. JOB SUMMARY: This remote full-time position is responsible for making and receiving calls with the purpose of selling our advocacy services to potential claimants. This is a front-line position with the results from this team driving the rest of the organization to achieve operational success.

Requirements

High volume contact center (inbound and outbound) experience preferred
Relative experience in a sales or upselling environment; Insurance or SSDI experience a plus
Exceptional verbal, written and telephony skills
Strong analytical and organizational skills
Ability to complete work in a timely manner
Models a high level of accountability and personal integrity; able to communicate across the organization openly and with respect
BS or equivalent or minimum of 1-2 years relative work experience preferred
Demonstrated strong Computer literacy skills with the ability to type and speak simultaneously
Knowledge of Salesforce preferred
Polished interpersonal skills and strong professionalism
Proven ability to maintain confidentiality and discretion
Proven ability to work independently in a fast-paced environment
Must have a strong ability to multitask between systems, phones and conversation

Responsibilities

Must have independent decision-making skills to determine eligibility of potential claimants
Maintains preliminary discretion over the validity of potential claims
Responsible for generating the front-end production results
Provide phenomenal customer service
Meet or exceed both individual and company quota objectives
Meet or exceed all call metric expectations in a call center atmosphere
Manage a portfolio of claims through phone and written communication
Meet or exceed expectations in Quality Audits to ensure 100% accuracy on claims
Answer all incoming calls from assigned queues
Other duties as assigned

Benefits

$18/hr, plus a quarterly incentive bonus
Remote or in-office work opportunity available
Computer equipment provided
Comprehensive medical, dental, and vision coverage
Access to covered mental health resources
A competitive 401k match
Employee Stock Purchase Program available to all teammates
Tuition reimbursement
Joining a culture of caring that values diversity of thought and background
Regularly scheduled team meetings and one-on-one development time with your manager
Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Free Mental Health & Enhanced Advocacy Services
Paid Time Off, Holidays, Preferred Partner Discounts and more