SRE and Observability Lead

Parts Town • Addison, IL

11d • Hybrid

About The Position

This newly established position at Parts Town is responsible for developing and leading the company's enterprise observability and reliability capability. The SRE and Observability Lead will collaborate across multiple teams to ensure comprehensive monitoring of all environmental components. This role will designate Dynatrace as the system of record for platform health and apply SRE practices to improve availability, performance, and incident outcomes across applications, infrastructure, and integrations.

Requirements

• You have 7+ years in infrastructure, platform, operations, or reliability engineering
• You demonstrate hands-on experience implementing and operating Dynatrace
• You have a strong understanding of distributed systems, cloud/hybrid environments, and integrations
• You have practical experience with SRE or reliability engineering concepts
• You’re comfortable operating in high-impact incident and production environments

Responsibilities

• Own enterprise observability using Dynatrace across cloud, on-prem, ERP, WMS, eCommerce, APIs, and integrations
• Design service topology, dashboards, alerts, and health indicators that reflect business impact
• Apply SRE principles (SLIs, SLOs, error budgets where appropriate) to reduce incidents and improve resilience
• Accelerate incident detection and root-cause analysis; lead post-incident reviews focused on systemic fixes
• Identify reliability, performance, and capacity risks before they impact the business
• Define observability and SRE standards and enable teams to use them effectively

Benefits

• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed