Sr. Workplace Services Specialist
About The Position
AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves. The Senior Workplace Services Specialist will maintain an enjoyable working environment while being an informational hub for employees. Working alongside the Facilities and Workplace Services Team, you will help support and grow a positive office environment while keeping the office running efficiently and upholding the AppFolio values.
Requirements
- Communication: Excellent written, verbal, and interpersonal communication skills across all levels of audiences. Great storyteller and facilitator.
- Self-Directed: Ability to independently identify, prioritise, and complete tasks.
- Problem Solving: Approaches challenges and situations with a positive mindset and identifies solutions.
- Flexibility/Adaptability: Ability to quickly adapt to last-minute requests and changes that arise on a day-to-day basis.
- Team Player: Must be able to be a team player and work with all levels of the company employees, as well as suppliers and contractors.
- Influence & Negotiation: Strong listening skills for internal clients and external providers.
- Fostering Teams: Adherence to team values, fostering teamwork, and strong relationships.
- Customer Experience Oriented: Strong commitment to exceptional internal/external customer experiences.
- Must have High school or GED Graduate.
- Ability to influence and motivate others, drive collaboration, engage in team building, and liaison between diverse stakeholder groups.
- At least four years of experience in a facilities, workplace services, or customer-facing roles.
- Proficient in the Google Workspace.
Responsibilities
- Office Reception & Coordination: Delivers and maintains a positive, welcoming reception experience, including greeting all employees and visitors, and directing them to the correct building location.
- Assists with day-to-day operations with an internal customer focus mindset - the employees are our customers.
- Assists the Facilities and Workplace Services Manager with the Facilities Ticketing System.
- Through listening to our employees and observation, assist with identifying areas of improvement in the office and suggest creative solutions to improve these areas monthly.
- Office Events & Programs: Supports the Facilities and Workplace Services Manager with the planning and execution of office events and holidays, including ordering, setup, and breakdown of decorations.
- Supports the Food & Beverage team with receiving orders and feedback.
- Supports the Facilities and Workplace Services Manager with on-site Perks programs and on-site Wellness programs.
- Safety & Security: Supports the Facilities and Workplace Services Manager with emergency planning, documentation, training, and drills (yearly ERP updates, CPR/AED/First-Aid certifications).
- Manages Floor Warden Program (awareness, zones, training with AK Preparedness).
- Hosts annual safety meetings.
- Manages Everbridge Software (admin, training, integrations).
- Supports Real Estate Operations in IIPP/WVPP (hazard assessments, Employee Recognition Program).
- Manages WELL Health & Safety Rating Certification renewals.
- Onboarding: Assist with the new hire onboarding process and terminations.
- Special Projects: Be the on-site point of contact for projects at our Columbus, Ohio office.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
