Sr. VP of Operations

Ragsdale Heating and Air•Dallas, GA

2d•Onsite

About The Position

Wrench Group is experiencing significant growth across our partner brands, creating a unique leadership opportunity for a Senior Vice President of Operations to join and help scale one of our flagship companies, Ragsdale. For over 30 years, Ragsdale has built a trusted reputation in the Atlanta market for delivering exceptional HVAC, plumbing, and electrical services. Our success is rooted in a strong culture—one centered around accountability, teamwork, and an unwavering commitment to doing what’s right for our customers and our people. We are seeking a hands-on, growth-oriented operator who will partner closely with the current President/founder to lead day-to-day operations, strengthen organizational performance, and drive the next phase of growth. This role is designed as a succession opportunity, with the expectation to transition into the President role over time. What makes this opportunity unique: Direct partnership with current Founder/President Structured transition plan into the President role Opportunity to take a strong, stable business and unlock its next level of growth Backed by Wrench's national platform with scale, resources, and support This is an on-site leadership role based in Dallas, GA, requiring strong field engagement and team connectivity.

Requirements

10+ years of leadership experience in residential home services (HVAC, plumbing, electrical)
Demonstrated success leading $50M+ service businesses
A track record of year-over-year growth, operational improvement, and team development
Strong financial acumen (P&L ownership, forecasting, margin improvement)
The ability to balance strategic thinking with hands-on execution
A leadership style that drives accountability, culture, and performance

Responsibilities

Provide strategic leadership and direction to the operational functions of the organization.
Build and lead a high-performing operational team.
Foster a positive and collaborative working culture within the organization
Develop, implement, and monitor operational policies and procedures.
Streamline and optimize business processes to improve efficiency and reduce costs.
Ensure effective utilization of resources and technology to support operations.
Collaborate with the CFO or finance team to develop and manage the operational budget.
Monitor financial performance, identify areas for improvement, and implement cost-saving and margin improvement measures.
Work closely with other leadership partners to contribute to the development and execution of the overall business strategy.
Translate strategic objectives into operational plans and initiatives.
Foster effective communication channels across different departments and levels within the organization.
Report regularly to stakeholders on operational performance and key metrics.
Collaborate with other executives to identify and pursue business growth opportunities.
Assess the feasibility of new projects and initiatives from an operational standpoint.
Ensure a customer-centric approach in operational activities to enhance customer experience.
Monitor and improve customer service processes to ensure the long standing great reputation is preserved long term.
Stay abreast of industry trends and emerging technologies.
Identify opportunities to leverage technology for operational improvements and innovation.
Establish key performance indicators (KPIs) to measure the success of operational objectives.
Regularly assess and report on the performance of operational processes.
Develop and implement contingency plans to address unforeseen challenges and crises.
Lead the organization with resilience and adaptability.