Sr. Voice Engineer

alianza•Pleasant Grove, UT

61d

About The Position

Alianza is hiring a full-time Senior Voice Engineer for its technology team to lead and oversee all aspects of the company's voice platform. Alianza provides cloud-based voice solutions for communications service providers seeking to update and expand next-generation voice technologies. This role requires extensive technical expertise in carrier-grade VoIP systems, proven leadership capabilities, and the ability to drive strategic initiatives in a fast-paced, mission-critical environment.

Requirements

Eight or more years of progressive experience in Voice and LAN/WAN design, implementation, and troubleshooting
Minimum three years in a senior or lead engineering role with demonstrated leadership responsibilities
Proven track record of designing and implementing high-performance, scalable carrier-grade telephony architectures
Experience managing multi-vendor, geographically distributed voice infrastructure
Expert-level proficiency with session border controllers (SBC) from major vendors including Oracle, Ribbon, Metaswitch, and Cisco
Extensive hands-on experience with softswitches (e.g., BroadSoft, Metaswitch), media gateways, and application servers
Deep understanding of cloud-based voice services and virtualized network functions (VNF/CNF)
Advanced knowledge of VoIP/SIP technology, including complex multi-leg call scenarios and interoperability challenges
Expert-level understanding of IPV4/IPV6, UDP/TCP, DNS, NAT traversal, and QoS mechanisms
Demonstrated expertise in SIP call flow debugging using tools like Wireshark, Homer, and vendor-specific diagnostic tools
Comprehensive knowledge of modern VoIP codecs (G.711, G.729, G722, OPUS) and protocols (SIP, RTP/SRTP)
Proven experience troubleshooting large-scale SIP/VoIP deployments including ATA/MTA devices, Cable Modem/ONT/ONU embedded xTA, and enterprise IP-PBX systems
Knowledge of telecommunications regulations and compliance requirements (STIR/SHAKEN, E911, CALEA)
Proficiency in network security best practices for voice services including TLS, SRTP, and fraud prevention
Strong Linux/Unix systems administration experience with automation capabilities
Experience with virtualization platforms (VMware, KVM, OpenStack) and cloud computing environments (AWS, Azure, GCP)
Exceptional analytical and problem-solving abilities with attention to detail
Outstanding verbal and written communication skills with ability to explain complex technical concepts to non-technical stakeholders
Proven project management capabilities and experience leading technical initiatives
Ability to work effectively under pressure during critical outages and make sound decisions quickly
Strong documentation skills and commitment to knowledge sharing

Responsibilities

Lead design and evolution of scalable voice platform architecture supporting high-volume traffic with 99.99% uptime.
Maintain platform availability and stability through proactive monitoring, capacity planning, and performance optimization
Conduct root cause analysis for complex service degradations and implement preventive measures
Define technical standards, best practices, and multi-year technology roadmaps
Assess voice infrastructure regularly and lead expansion projects to support organizational growth
Serve as primary technical escalation point and subject matter expert across the organization
Partner with cross-functional teams including infrastructure, development, product, and customer support
Plan and execute maintenance activities with minimal service impact
Develop disaster recovery and business continuity strategies
Mentor engineers, participate in hiring, and foster technical excellence
Participate in on-call rotation for critical infrastructure support
Manage risks and issues as a subject matter expert for operational support and projects
Assess the company's voice infrastructure regularly and initiate expansion or remediation projects to support organizational growth and reduce risks
Plan and execute maintenance activities during designated windows with minimal service impact