Sr. VIP Travel Consultant (ATPI/Direct Travel)- Houston, TX - Hybrid

Direct Travel•Houston, TX

37d•Hybrid

About The Position

The Senior VIP Travel Consultant will provide expert concierge services and handle all travel arrangements professionally and with excellent customer service to our clients. Demonstrate expertise in routing, faring and travel logistics for domestic and international reservations including air, car, hotel, and rail. Both company policies and standards apply as well as adheres to client travel policy and booking requirements. Properly documents reservations according to standards and takes steps to provide the lowest, logical fare options. Exhibits experience through consultative approach with customers and problem-solving skills. Mentor less experienced team members and new employees.

Requirements

Must have 5+ years of experience - Hours – Monday thru Friday – Flexible hours, 7:00am CST – 4:00pm CST, 7:30am CST – 4:30pm CST or 8:00am – 5:00pm CST
Excellent communication and interpersonal skills
Able to build strong client relationships
Overall understanding of technology platforms, GDS functions, Sabre, and Microsoft applications
Able to work in cross-functional teams
Strong knowledge of international reservations, geographies, faring and routings
Consultative service skills and problem-solving abilities
Expertise in marine, corporate and energy travel industry
Capable of sharing knowledge and mentoring others
Shows initiative by looking for opportunities to improve processes and making suggestions
Supportive of management and company objectives

Responsibilities

Ensures service delivery and customer satisfaction
Proficient in all aspects of domestic and international travel to include air, car, hotel, and rail
Delivers operational requirements and apply appropriate travel policy guidelines according to client specifications
Ensures data quality standards are met including reporting elements and traveler profile information
Follows best practices for booking and issuing tickets
Includes all reservation elements including seat assignments and special requests such as:
In-flight meals or dietary needs
Restaurant reservations
Car preferences or secure transportation
Hotel accommodation and other arrangements
Provides advice and consultation to clients for international documentation
Review all emails and bookings completed by the after-hours travel team to ensure accuracy and completeness.
Address updates, corrections, or follow-up actions required from overnight activity.
Communicate changes and confirmations to executive assistants in a timely, concise manner.
Reconfirm all bookings (air, hotel, ground transport, meeting spaces) 24–48 hours in advance.
Monitor and communicate external factors such as weather, global events, or strikes that may impact travel.
Rebook missed or delayed flights promptly, leveraging resources to minimize disruption.
Track and secure airline upgrades, loyalty perks, and flexible check-in/check-out options.
Distribute and manage the Daily Traveler Executive Report.
Master’s proprietary and third-party technologies required to perform job functions
Demonstrates proficiency of applications including telephony and computer skills
Exhibits industry expertise and international reservation skills
Knowledge of marine, energy and offshore client requirements
Understands requirements of marine and offshore, published, and contract faring
Works efficiently to provide prompt service and to meet productivity standards
Responsible for managing incoming calls and emails within service level expectations
Ensure tickets and informational requests are provided in a timely manner
Maintains queues and follow-up on client requests
Helps team members with overflow work and tasks
Making suggestions for process improvement
Takes the initiative to solve problems and reports solutions to management
Proactiveness in providing all possible travel solutions.
Upholds company policies and procedures; makes suggestions for quality improvements or efficiencies
Demonstrate teamwork and aids co-workers and management
Volunteers for departmental projects or company initiatives
Maintains rapport and works professionally with suppliers, vendors, and third-party companies
Take steps to avoid debit memos and errors
Embraces technology initiatives
Provide pre-trip summaries to the executive admin as needed that include (but not limited to):
Hotel amenities
Visa requirements
Handle all matters with confidentiality and discretion.
Assist executive assistants in obtaining hotel, transportation, and dining invoices for expense reconciliation.
Stay current on travel industry trends, loyalty program updates, and regional travel advisories.
Share vendor performance feedback with the Travel Manager and Account Manager to uphold high service standards.
Employ creative, critical thinking to resolve complex travel scenarios efficiently.
Any other administrative duties as assigned by the client.