Client Services Consultant (Houston, TX)
About The Position
About the Role The Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit’s services to our clients. This position will work closely with vendors, client hiring managers, and cross-functional teams, utilizing our award-winning software, Magnit VMS to ensure smooth service delivery. Location This role is 100% onsite located in Houston, TX. What You Will Do CSC is responsible for the day-to-day delivery of Magnit’s products/services The CSC must maintain quality client service and day-to-day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work Depending on the size of the team, the CSC scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product linesMaintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently Implement new processes or enhance current processes to strengthen efficiencies For Staffing desk: Facilitate the fulfillment of temporary requisitions through VMS systems (VNDLY) and efficiently manage the relationship/interaction of staffing desk suppliers and managers Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency
Requirements
- Bachelor’s degree or equivalent combination of education and relevant work experience
- 3+ years of experience in Management Service Provider (MSP) client services, account management in staffing, or full cycle recruitment.
- Experience working with VMS platforms (e.g., Magnit VMS, Fieldglass, Beeline) preferred
- Experience with contingent workforce programs, staffing vendors, or payroll operations
- Strong working knowledge of Microsoft Office Suite
- Excellent communication and interpersonal skills; ability to build rapport with diverse stakeholders (hiring managers, vendors/staffing suppliers, candidates)
Responsibilities
- CSC is responsible for the day-to-day delivery of Magnit’s products/services
- The CSC must maintain quality client service and day-to-day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work
- Depending on the size of the team, the CSC scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines
- Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently
- Implement new processes or enhance current processes to strengthen efficiencies
- Facilitate the fulfillment of temporary requisitions through VMS systems (VNDLY) and efficiently manage the relationship/interaction of staffing desk suppliers and managers
- Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
- Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
