Sr. Value Add Solutions Manager

FMH Conveyors • Jonesboro, AR

12d

About The Position

Lifecycle Services is Duravant’s brand for service, our customer’s global source for parts and service support. We are a connected service organization for the operating companies under the Duravant family. Our family of companies includes nVenia, FMH Conveyors, Key Technology, and many more. Lifecycle Services becomes a partner to our customers for equipment support and performance optimization on a global scale, with a diverse portfolio of service and support offerings. This fast-growing organization aims to be the premier customer support organization and offers the right candidate the opportunity to help build and shape this growth engine while having the backing of a parent organization. As a Duravant Family Company, we participate in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support our communities. In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, we offer an excellent total rewards package that includes: Compensation: We offer competitive compensation Benefits: We have comprehensive benefit packages designed to support our employees' health, well-being, and financial security Development: We have education and training programs which include an educational assistance program Time Off: We offer paid holidays and paid time off Driven Team Members: We have a cross-functional, collaborative environment, focused on delivering results Core Values: Our core values are Teamwork, Respect, Integrity, Winning Spirit, and Sense of Urgency Culture: We are driven by our number one asset - our employees, and their successes Doing Good: We love to be active members of our community! We have several volunteer opportunities throughout the year. Reporting to Sr. Director of Lifecycle Services, this role is dedicated to selling and promoting our aftermarket services – such as equipment retrofits, spare part kits, preventive maintenance plans, and other service contracts. The ideal candidate will drive strategic initiatives to expand our service portfolio, develop new service products based on customer needs, and enable the team to value-sell solutions that enhance customer productivity. This is a high-impact role that will design and execute sales campaigns, build a strong sales funnel for service offerings, and convert opportunities into revenue to help us meet our financial objectives.

Requirements

• Customer Focus
• Communication proficiency
• Professional and customer friendly
• Technical Knowledge
• Attention to detail
• Adaptability
• Computer proficiency – Office 365, CRM (Salesforce)
• Proficiency in multi-tasking in a fast-paced environment

Responsibilities

• Strategic Business Development Drive revenue growth through aftermarket channels creating value added solutions
• Develop and implement annual sales plans with team
• Analyze equipment/parts/service performance and identify growth opportunities in collaboration with departmental leadership
• Create and execute short-term and long-term strategies
• Customer Relationship Management for executed strategies
• Develop customer relationships at all levels from factory production floor to decision makers
• Develop and maintain strategic partnerships
• Create quarterly reviews with customers’ corporate offices
• Champion post-sale customer experience initiatives
• Operational Leadership Train and mentor Lifecycle Services sales team
• Develop and manage customer care plans and other value add revenue streams
• Monitor performance against established KPIs
• Partner with departmental leadership to address service gaps and improve customer satisfaction metrics

Benefits

• Compensation: We offer competitive compensation
• Benefits: We have comprehensive benefit packages designed to support our employees' health, well-being, and financial security
• Development: We have education and training programs which include an educational assistance program
• Time Off: We offer paid holidays and paid time off
• Driven Team Members: We have a cross-functional, collaborative environment, focused on delivering results
• Core Values: Our core values are Teamwork, Respect, Integrity, Winning Spirit, and Sense of Urgency
• Culture: We are driven by our number one asset - our employees, and their successes
• Doing Good: We love to be active members of our community! We have several volunteer opportunities throughout the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed