Sr UX Researcher

Cox Enterprises•Atlanta, GA

22h•Hybrid

About The Position

The Sr. User Research - Operations is an experienced individual contributor responsible for owning and delivering end‑to‑end Research Ops services and programs. At this level, the role expands beyond execution into service design, operational problem‑solving, and measurable cross‑team impact. Senior Research Ops partners closely with User Researchers, Design Directors, Product Operations, and adjacent research teams to design, deliver, and continuously improve scalable research systems that increase the efficiency, quality, and impact of research across the organization. Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

Requirements

Bachelor’s degree required and 4 years’ experience or a Masters’s degree and 2 years’ experience or a PhD and 1 year experience or 8 years of experience
3+ years experience in research operations, project coordination, program coordination, or operations roles
4+ years experience working in UX/Product Design, product, design, marketing, analytics, or customer research environments
Strong working knowledge of Research Ops principles, practices, and industry requirements, including data governance and participant protection
Demonstrated expertise in at least one Research Ops specialty area, with working knowledge across the broader discipline
Proven ability to independently design, deliver, and improve operational systems using service design, automation, and program management practices
Experience managing research repositories, participant panels, vendors, and operational initiatives with limited supervision
Ability to use qualitative insights and quantitative metrics to evaluate effectiveness, communicate impact, and drive continuous improvement
Demonstrated ability to independently design and deliver operational services that scale across teams or products
Use general-purpose LLM tools to analyze and synthesize user behavior, identify patterns, and prioritize opportunities
Use AI to accelerate discovery, experimentation, development, and recommend improvements

Responsibilities

Own and deliver one or more end‑to‑end Research Ops services or programs aligned to the Research Ops strategy and broader research priorities
Design, implement, document, and iterate scalable operational systems that support multiple research teams, products, or business functions
Maintain and evolve research repositories and knowledge‑management systems to ensure insights are findable, reusable, and consistently governed
Support the alignment and communication of user research insights with market and competitive research teams, enabling a more holistic view of customers and users
Manage research participant recruitment panels, incentive models, and fulfillment processes, ensuring ethical, compliant, and efficient participant engagement
Lead moderate‑ to high‑risk operational initiatives, proactively identifying dependencies, risks, compliance considerations, and opportunities for efficiency
Partner closely with User Researchers, Design Directors, Product Operations, Product Managers, Legal, Privacy, and Procurement to translate research needs into effective operational solutions
Create and coordinate agentic, automated, or semi‑automated workflows (e.g., intake, scheduling, synthesis support, reporting) to reduce manual effort and expedite research delivery
Manage vendors, tools, contracts, and operational workflows within defined areas of ownership, ensuring quality, cost‑effectiveness, and compliance
Define, track, and report on operational metrics to demonstrate the impact of Research Ops services and inform prioritization and investment decisions
Contribute to Research Ops standards, documentation, and best practices to improve consistency and maturity across the research organization
Mentor and support more junior Research Ops team members, contributing to onboarding, enablement, and knowledge sharing

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
Seven paid holidays throughout the calendar year
Up to 160 hours of paid wellness annually for their own wellness or that of family members
Additional paid time off in the form of bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)