Sr. UX Product Manager

FordPalo Alto, CA
1dHybrid

About The Position

In this position... As a Senior Product Manager for Fleet Management, you will lead the strategy and execution of a unified digital ecosystem. Your mission is to transform complex fleet data into a collection of intuitive tools and actionable insights modules that empower fleet managers to optimize their operations, reduce costs, and improve driver safety. What you'll do...

Requirements

  • Bachelor's degree in business, Computer Science, Design, or related field
  • 5+ years of Product Management experience, preferably in B2B, or SaaS.
  • UX Focus: Proven track record of developing customer-facing interfaces and managing complex user personas.

Nice To Haves

  • Data Literacy: Demonstrated ability to translate large datasets into simplified, actionable dashboard experiences.
  • Matrix Navigation: Ability to lead through influence in a highly matrixed environment, managing multiple stakeholders and technical dependencies.
  • Technical Skills:
  • Familiarity with modern product tools: JIRA, Figma, Google Cloud, and GitHub.
  • Strong understanding of API-driven architectures and modular design systems.

Responsibilities

  • Product Strategy & Vision:
  • Modular Roadmap: Define and execute a strategic roadmap for a suite of fleet management tools and insights modules, ensuring a unified and scalable user experience.
  • Discovery: Conduct deep-dive user research to identify friction points in fleet workflows and translate those needs into high-impact product features.
  • Backlog Management: Own the product lifecycle from ideation to launch, maintaining a prioritized backlog and authoring detailed PRDs.
  • User Experience & Insights:
  • Data Visualization: Partner with Design to "bring data to life," creating insights modules that allow managers to quickly interpret KPIs and take immediate action.
  • Tooling Excellence: Collaborate with Engineering to build a modular UI framework that provides a consistent experience across different fleet management functions.
  • Cross-Functional Leadership:
  • Stakeholder Alignment: Work closely with Operations, Account Management, and Marketing to ensure product releases align with business goals and customer expectations.
  • Go-to-Market: Lead product launches by facilitating training and communications for internal teams to ensure seamless customer adoption.
  • Ecosystem Integration: Ensure the fleet toolset integrates effectively within the broader digital ecosystem and supports multiple user personas.
  • Data-Driven Optimization:
  • Performance Tracking: Utilize usage analytics, NPS, and customer feedback to measure the success of specific modules and identify areas for iterative improvement.
  • Instrumentation: Partner with Analytics teams to ensure proper site instrumentation, providing visibility into how fleet managers interact with specific tools.

Benefits

  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
  • Vehicle discount program for employees and family members and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
  • Paid time off and the option to purchase additional vacation time.
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