Sr. UX Product Manager

Ford • Palo Alto, CA

1d • Hybrid

About The Position

In this position...
As a Senior Product Manager for Fleet Management, you will lead the strategy and execution of a unified digital ecosystem. Your mission is to transform complex fleet data into a collection of intuitive tools and actionable insights modules that empower fleet managers to optimize their operations, reduce costs, and improve driver safety.
What you'll do...

Requirements

• Bachelor's degree in business, Computer Science, Design, or related field
• 5+ years of Product Management experience, preferably in B2B, or SaaS.
• UX Focus: Proven track record of developing customer-facing interfaces and managing complex user personas.

Nice To Haves

• Data Literacy: Demonstrated ability to translate large datasets into simplified, actionable dashboard experiences.
• Matrix Navigation: Ability to lead through influence in a highly matrixed environment, managing multiple stakeholders and technical dependencies.
• Technical Skills:
• Familiarity with modern product tools: JIRA, Figma, Google Cloud, and GitHub.
• Strong understanding of API-driven architectures and modular design systems.

Responsibilities

• Product Strategy & Vision:
• Modular Roadmap: Define and execute a strategic roadmap for a suite of fleet management tools and insights modules, ensuring a unified and scalable user experience.
• Discovery: Conduct deep-dive user research to identify friction points in fleet workflows and translate those needs into high-impact product features.
• Backlog Management: Own the product lifecycle from ideation to launch, maintaining a prioritized backlog and authoring detailed PRDs.
• User Experience & Insights:
• Data Visualization: Partner with Design to "bring data to life," creating insights modules that allow managers to quickly interpret KPIs and take immediate action.
• Tooling Excellence: Collaborate with Engineering to build a modular UI framework that provides a consistent experience across different fleet management functions.
• Cross-Functional Leadership:
• Stakeholder Alignment: Work closely with Operations, Account Management, and Marketing to ensure product releases align with business goals and customer expectations.
• Go-to-Market: Lead product launches by facilitating training and communications for internal teams to ensure seamless customer adoption.
• Ecosystem Integration: Ensure the fleet toolset integrates effectively within the broader digital ecosystem and supports multiple user personas.
• Data-Driven Optimization:
• Performance Tracking: Utilize usage analytics, NPS, and customer feedback to measure the success of specific modules and identify areas for iterative improvement.
• Instrumentation: Partner with Analytics teams to ensure proper site instrumentation, providing visibility into how fleet managers interact with specific tools.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level