Sr. User Support Specialist - Knoxville, TN

CACI International • Knoxville, TN

8d

About The Position

CACI is seeking a Senior User Support Specialists/User Trainer who will work under the direction of the Information Technology (IT) Manager within the IT Department. Responsibilities: The applicant must be able to perform the following responsibilities on an as needed basis: Install, configure, maintain, and troubleshoot Microsoft Windows operating systems. Provide Tier I (Resolving basic, routine, and high-volume issues) and Tier II (In-depth troubleshooting, backend analysis, and resolving more persistent technical challenges) support for hardware, software, and peripheral devices. DNS/DHCP: Execute routine maintenance and configuration of network services to ensure stable connectivity and proper IP address management. Group Policy: Implement and monitor pre-approved security settings and system configurations across the enterprise to ensure continuous compliance with federal standards. Perform patch management and vulnerability remediation in accordance with Agency timelines. Ensure compliance with Agency-specific security controls. Support backup, disaster recovery, and continuity of operations (COOP) initiatives. Maintain accurate IT asset inventory and configuration documentation. Deploy software packages via Microsoft Endpoint Configuration Manager (MECM). Provides technical support for trial preparation and courtroom proceedings, including preparation of electronic exhibits within supported litigation applications. Digitizes and formats audio and video files for use in court. Configures, tests, and assists with the setup of software and hardware components used in trial preparation and courtroom presentations. Provides on-site troubleshooting and user assistance during courtroom proceedings to resolve operational issues with supported applications and equipment. Configure and support Microsoft 365 applications and enterprise software. Manage user accounts and access controls using Active Directory. Administer Windows Server environments including: Active Directory: Administer user accounts, security groups, and permissions in accordance with DOJ access control policies.

Requirements

• At least two years of experience involving teaching/training users in computer applications, preferably database, imaging, or other automated litigation support applications will generally be expected.
• At least one year must be experience with the specific Applications being supported.
• Supervisory experience helpful.
• Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
• Excellent oral and written communications skills required.

Nice To Haves

• Undergraduate degree strongly preferred.
• Experience with DOJ office automation environments extremely helpful.
• Should be an expert user of the Government's word processing, spreadsheet, and email systems.

Responsibilities

• Install, configure, maintain, and troubleshoot Microsoft Windows operating systems.
• Provide Tier I (Resolving basic, routine, and high-volume issues) and Tier II (In-depth troubleshooting, backend analysis, and resolving more persistent technical challenges) support for hardware, software, and peripheral devices.
• DNS/DHCP: Execute routine maintenance and configuration of network services to ensure stable connectivity and proper IP address management.
• Group Policy: Implement and monitor pre-approved security settings and system configurations across the enterprise to ensure continuous compliance with federal standards.
• Perform patch management and vulnerability remediation in accordance with Agency timelines.
• Ensure compliance with Agency-specific security controls.
• Support backup, disaster recovery, and continuity of operations (COOP) initiatives.
• Maintain accurate IT asset inventory and configuration documentation.
• Deploy software packages via Microsoft Endpoint Configuration Manager (MECM).
• Provides technical support for trial preparation and courtroom proceedings, including preparation of electronic exhibits within supported litigation applications.
• Digitizes and formats audio and video files for use in court.
• Configures, tests, and assists with the setup of software and hardware components used in trial preparation and courtroom presentations.
• Provides on-site troubleshooting and user assistance during courtroom proceedings to resolve operational issues with supported applications and equipment.
• Configure and support Microsoft 365 applications and enterprise software.
• Manage user accounts and access controls using Active Directory.
• Administer Windows Server environments including: Active Directory: Administer user accounts, security groups, and permissions in accordance with DOJ access control policies.

Benefits

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive compensation, benefits and learning and development opportunities.
• Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
• At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level