Sr. User Support Specialist -Chattanooga , TN

CACI International•Chattanooga, TN

About The Position

CACI is seeking a Senior User Support Specialists/User Trainer who will work under the direction of the Information Technology (IT) Manager within the IT Department. The applicant must be able to perform the following responsibilities on an as needed basis: Assists district IT personnel with the routine installation and troubleshooting of Microsoft Windows operating systems on user workstations. Performs comprehensive help desk functions by providing technical troubleshooting for hardware, software, and peripheral devices to resolve a wide range of user-reported issues. Provides user-level support and assistance for Microsoft 365 applications and enterprise software to ensure effective use by staff. Supports district IT personnel with routine user account maintenance and access controls within Active Directory as directed. Supports district IT personnel by verifying end-user connectivity and troubleshooting end-user connectivity issues within the established network environment. Assists district IT personnel with the successful application of security patches and updates on end-user devices to ensure device compliance. Follows established Agency security controls to help maintain workstation compliance. Supports district IT personnel by executing routine technical tasks related to data backups and recovery to ensure the protection and availability of end-user data. Maintains accurate IT asset inventory and configuration documentation for training and support purposes. Supports district IT personnel in the deployment of software packages to desktops via Microsoft Endpoint Configuration Manager (MECM). Supports district IT personnel and users with litigation applications, including providing help desk assistance for the preparation of electronic exhibits for trial. Assists users with digitizing and formatting audio and video files in preparation for AUSA/Support staff use in courtroom proceedings. Supports IT personnel in configuring, testing, and setting up software and hardware components in preparation for trial and courtroom presentations. Provides user assistance and troubleshooting to resolve operational issues with supported equipment, escalating complex issues to IT staff as needed.

Requirements

At least two years of experience involving teaching/training users in computer applications, preferably database, imaging, or other automated litigation support applications will generally be expected.
At least one year must be experience with the specific Applications being supported.
Supervisory experience helpful.
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
Excellent oral and written communications skills required.

Nice To Haves

Undergraduate degree strongly preferred.
Experience with DOJ office automation environments extremely helpful.
Should be an expert user of the Government's word processing, spreadsheet, and email systems.

Responsibilities

Assists district IT personnel with the routine installation and troubleshooting of Microsoft Windows operating systems on user workstations.
Performs comprehensive help desk functions by providing technical troubleshooting for hardware, software, and peripheral devices to resolve a wide range of user-reported issues.
Provides user-level support and assistance for Microsoft 365 applications and enterprise software to ensure effective use by staff.
Supports district IT personnel with routine user account maintenance and access controls within Active Directory as directed.
Supports district IT personnel by verifying end-user connectivity and troubleshooting end-user connectivity issues within the established network environment.
Assists district IT personnel with the successful application of security patches and updates on end-user devices to ensure device compliance.
Follows established Agency security controls to help maintain workstation compliance.
Supports district IT personnel by executing routine technical tasks related to data backups and recovery to ensure the protection and availability of end-user data.
Maintains accurate IT asset inventory and configuration documentation for training and support purposes.
Supports district IT personnel in the deployment of software packages to desktops via Microsoft Endpoint Configuration Manager (MECM).
Supports district IT personnel and users with litigation applications, including providing help desk assistance for the preparation of electronic exhibits for trial.
Assists users with digitizing and formatting audio and video files in preparation for AUSA/Support staff use in courtroom proceedings.
Supports IT personnel in configuring, testing, and setting up software and hardware components in preparation for trial and courtroom presentations.
Provides user assistance and troubleshooting to resolve operational issues with supported equipment, escalating complex issues to IT staff as needed.