Management Liability - Sr. Underwriting Associate

The Hanover Insurance Group

1d•Remote

About The Position

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Management Liability team is seeking a Sr. Underwriting Associate to join their growing team in New York. This is a full time, non-exempt role. This is a remote opportunity. POSTION OVERVIEW: This position serves as an experienced essential member of the Management Liability UA team by supporting various underwriting functions in partnership with assigned underwriters and/or territories including an expanded level of UW authority. Sr. Underwriting Associates are responsible for all supporting functions of an Underwriting Associate and also demonstrated a level of expertise and knowledge to consistently support teammates with training & quality, act as mentor for team members, participate in cross-functional business initiatives and the capability of backing up some leadership functions. Lead UA partner with other support areas like Billing, Premium Audit, Claims, Agency Licensing. Additionally, individuals in this role are responsible for following and supporting team members with operational workflows and best practices while ensuring service levels are met and a positive customer experience is provided to internal and external partners.

Requirements

Associate’s Degree or equivalent experience
2+ years of Specialty/Professional Executive lines of business insurance experience
Direct experience as an Underwriting Associate
Experienced understanding of underwriting concepts, practices, procedures, workflows, systems & tools in an operations setting
Robust functional knowledge of product offerings and solid business acumen
Strong analytical skills
Strong organizational and time management skills
Strong attention to detail - comprehensive understanding of systems and workflows
Strong ability to work cross-functionally
Understand key business contacts/escalation paths

Responsibilities

Support the underwriter in new business and renewal activities
Account preparation: collection/analysis of data, ensuring complete file documentation, instruction, solicitation, etc.
Help to support the quoting and issuance cycle
Update work management system statuses throughout the cycle of the policy and monitors work in queue
Document all new and renewal accounts including the completion of underwriting tools and information from outside resources in accordance to Best Practice guidelines
Complete loss control ordering form at issuance and monitors Task Assistant and monthly report to advise underwriter of report availability
Handles legal notice requests that must be sent at the direction of the Underwriter
Consistently execute to all UA steps during new business and renewal issuance and subsequent transaction to achieve quality and service standards
Facilitate transfer of accounts to Process Support for issuance, provides detailed processing instructions and updates appropriate statuses
Use appropriate communication channels to refer or follow-up with the underwriter to ensure outstanding items are handled timely
Serve as primary service contact to ensure superior customer experience; presents solutions for rush new business, renewal and endorsement requests.
Respond to account inquiries such as accounting status and billing issues
Manage account information ensures accuracy of input into all appropriate systems
Demonstrate working knowledge of underwriting systems, workflows, procedures and compliance rules
Can assist with cross-training support of UA teammates
Understand strategy, territory appetite and key agent partners in order to achieve growth and profitability goals
Cultivate strong business relationships (internal and external) by proactively communicating and conveying ownership and commitment
May provide technical coaching, training and mentoring to less experienced team members
May also assist in development of training plan and materials
May work with department leadership to facilitate continued operational improvements and efficiencies
Demonstrates in-depth knowledge and expertise of underwriting systems, workflows, procedures and compliance rules
Consistently engaged in team meetings/email/virtual discussion, work sessions, training opportunities
Independently problem solves, proactively manages service & individual work volumes
Ability to independently prioritize assignments based on understanding of business goals and flexibility to shift priorities when needed