Sr UC Engineer - Hybrid (Atlanta, GA)
About The Position
No other company in our industry is supercharging the way they work and serve their clients like OneDigital. Fresh thinking has always been the core of OneDigital’s vision and growth strategy. It’s how we stand out in our industry, it’s how we stay competitive and resilient in a changing world. Most importantly, our innovative approach is helping more people do their best work and live their best lives. Innovation fuels our employee experience by making it easier to do your best work anytime, anywhere and from any device. And our tech-based products for clients are a game changer in our industry. If you thrive on change and innovation, OneDigital is the career choice for you. Our Newest Opportunity: We are seeking a Senior Unified Communications (UC) Engineer to design, support, and optimize enterprise voice and video collaboration platforms. This role is responsible for maintaining highly available, secure, and scalable UC systems across the organization. The ideal candidate is technically strong, detail-oriented, and comfortable operating in a fast-paced, enterprise environment. This is a hands-on engineering role requiring deep knowledge of voice infrastructure, video collaboration systems, and cloud-based communication platforms.
Requirements
- 5–7 years of experience in Unified Communications engineering
- Strong experience with Cisco Call Manager (CUCM) and Five9 Contact Center
- Hands-on experience with Dialpad and Zoom administration
- Solid understanding of SIP, RTP, VoIP protocols, and call flow troubleshooting
- Experience with voice gateway configuration and SBC concepts
- Strong troubleshooting skills across voice and video environments
- Experience working in hybrid cloud / enterprise environments
- Ability to manage multiple priorities in a structured and process-driven environment
Nice To Haves
- Experience with contact center platforms
- Knowledge of QoS design and implementation
- Familiarity with firewall policies impacting RTP/SIP traffic
- Experience supporting hybrid cloud collaboration environments
- Experience with dialplan and call routing solutions
Responsibilities
- Design, implement, and support enterprise voice and video systems
- Administer and maintain Cisco Call Manager (CUCM), Dialpad, and Zoom platforms
- Troubleshoot complex voice, SIP, and video issues across LAN/WAN environments
- Configure call routing, dial plans, SIP trunks, and integration with third-party systems
- Support conference room and collaboration technology solutions
- Monitor system performance, capacity, and reliability
- Partner with network and security teams to ensure QoS and secure communication paths
- Actively work tickets and user supports issues as needed
- Participate in change management and production support processes
- Provide documentation, standard operating procedures, and technical diagrams
- Support M&A integration efforts related to voice and collaboration systems
Benefits
- eligible employees health, wellbeing, retirement, and other financial benefits
- paid time off
- overtime pay for non-exempt employees
- robust learning and development programs
- reimbursement of job-related expenses per the company policy
- employee perks and discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
