Sr. Travel Consultant

Internova Travel Group

1d•Remote

About The Position

Global Travel Collection (GTC), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients. This role will be assisting our independent advisor business owner on all aspects of corporate travel, providing high-touch, concierge-level corporate travel services to clients.

Requirements

Bachelor’s Degree or at least eight (8) years of experience as a full-time travel agent, booking domestic and international travel, using public and private carriers.
Strong knowledge of Sabre reservation system including GDS formats, short cuts, enhancements, pricing, fare calculations, e-ticketing, and exchanges.
Must be a self-starter who can independently, with minimal supervision and assistance, service the travel and other concierge needs of GTC clients efficiently, accurately, and with a personal touch, while always maintaining a professional demeanor and positive attitude.
Candidates must be willing to travel to New York City or other company offices for training and events, no more than six times per year.
If asked, must be willing to travel for FAM/educational trips around the world.
Strong verbal and written communication skills to clearly relay information to clients and counsel them on all their travel options.
Excellent dispute resolution skills.
Must be well-organized and detail oriented.
Enthusiasm and willingness to learn.
Thrive in a fast-paced environment and be able to handle multiple responsibilities.

Responsibilities

Offer best in class travel consulting to valued customers complete with travel arrangements including but not limited to air, hotel, car, and limo.
Assist our independent advisor business owner on all aspects of corporate travel.
Provide high-touch, concierge-level corporate travel services to our clients.
Creatively understand, evaluate, assess, and support our client’s assistance needs and offer the best professional advice to solve travel and transportation problems and timing, ensuring that all governing corporate policies and procedures are followed.
Identify, prioritize and decide what tasks are necessary to fulfill the needs of the client.
After considering and researching all available options, finalize air, car, and hotel bookings by utilizing the Sabre reservation system.
Issue tickets, exchanges, MCOs, voids and refunds using the SABRE reservation system.
Invoice as required utilizing Sabre or Agent Portal.
Ensure that booked and confirmed travel is reconfirmed prior to travel, immediately before and during travel, and that problem solving abilities are used throughout the client’s trip to ensure that all services are delivered to the client’s satisfaction.
Adept at using the internet to research destinations, accommodations, travel advisories, reviews, and costs to best meet customers’ travel objectives.
Develop strong relationships with vendors and partners (hotels, airlines, tour operators, etc.) in order to better serve our clients with the best rates, availability, and additional benefits and perks.
Consistently increase sales by fostering relationships with current clients resulting in new referrals and networking with third parties to develop new areas of business.
Handle most customer service issues directly with the appropriate vendor(s) with the goal of achieving the best resolution on behalf of and in the best interest of customers and the Company, while keeping the independent advisor informed.
International travel planning with knowledge of world geography, routing, faring and international requirements of traveling to foreign countries.