Sr. Transaction Management Director

Cushman & Wakefield

About The Position

The Sr. Director, Transactions will manage and direct a team responsible for delivering Portfolio Strategy support and Transaction Management services focused on creating value for the client and delivering positive client experiences. The Sr. Director, Transactions will collaborate closely with peers and the account team to support the client's strategic real estate vision. The Sr. Director, Transactions will have accountability to lead a team to generate ideas and programs, including providing industry expertise, to support development of the client's long-range strategic portfolio plan. The Sr. Director, Transactions will partner with other service line leaders to understand the client portfolio and opportunities to advance the client's strategic goals and implement guidelines. A key objective of the position is to maximize the value of the client's real estate portfolio by (jointly with key client partners) developing, implementing and executing an integrated strategic vision for the assigned.

Requirements

Bachelor’s Degree required.
Minimum of 10 years previous experience
Outstanding customer service skills
Basic understanding of PowerBI and other data and dashboard technology
Proficiency in Microsoft Excel
Must possess excellent time management skills and be adaptable to change.
Ability to apply basic math, including adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
Ability to communicate verbally in one-on-one situations with management, co-workers and direct reports; listen to others without interrupting and get clarification when needed.
Prioritize quality and accuracy.
Ability to take initiative, including asking for and offering help when needed; performs work independently without prompting.
Ability to prioritize and plan work activities; use time efficiently; and work within deadlines.
Language Skills: Ability to read and interpret documents. Ability to write routine reports and correspondence. Ability to speak effectively in front of customers or employees. Ability to read, write and understand the English language. Ability to communicate verbally in one-on-one situations with customers, management and co-workers, and the ability to listen to others without interrupting and get clarification when needed.
Mathematical Skills: Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability: Must be able to solve practical problems involving several concrete variables in situations where limited standardization exists. Ability to apply common sense understanding to conduct instructions furnished in written, oral, or diagram form. Ability to read, analyze and interpret simple and complex instructions, work orders, and technical procedures. Ability to research and resolve issues relating to projects. Ability to perform repetitive mental functions.
Requires ten or more years of experience.
5 Years of management experience or equivalent combination of education and experience

Responsibilities

Lead coordination, delivery and quality assurance of all C&W Transaction Management account services and adherence to the client’s real estate standards of performance and needs and assure integration, as applicable, across all service delivery work streams.
Maintain a complete understanding of client’s portfolio of lease obligations and ensure customer focus within all areas of operational activities.
Develop financial plans and specific goals for cost control/reduction of client’s real estate portfolio.
Provide leadership and guidance, advice, coaching and direct support where required to deliver best practice selection, training, assessment and recognition/reward.
Develop and maintain relationships with team leaders driving the operational and strategic goals and support effective business communications.
Make direct contributions during team meetings, client briefings and monthly reporting.
Maintain effective relationships with key client contacts focused with the business unit you are assigned.
Ensure optimum staffing structures operate across the portfolio to balance coverage and performance needs with the delivery of service excellence.
Ensure staffing with appropriately skilled personnel and teams, taking direct responsibility for the appointment of qualified personnel and an effective succession plan.
Lead and support the organization to develop an initiative-taking approach to: Drive continuous improvement philosophy and culture throughout the organization. Ensure SLA’s & KPI’s are achieved and aligned with contractual agreements. Identify and recommend remedial actions and process changes. Ensure all works are competently completed.
Minimize commercial risk to the business - Document requirements and assist in analyzing and reviewing potential solutions.
Develop and successfully implement an overall plan designed to enhance the value of the client's portfolio to operate the portfolio at peak efficiency.
Manage the client's assets in the most cost-effective manner and consistent with the management contract and account plan.
Provide industry knowledge and communication skills to deliver timely information as well as keeping the client informed of important developments and trends.
Oversee and ensure the quality of all client reporting by standardizing systems and procedures that assure compliance with reporting standards, promote and adhere to all established policies and procedures relative to standard assignment deliverables, business conduct and integrity while ensuring on-going quality management of all C&W’s products and services and ensure that all matters/issues pertaining to human resources, legal and risk management are coordinated and resolved.
Improvement & Innovation - Constantly look for ways to improve the way we work and the solutions we offer to our business and our clients.
Function as the primary liaison between Client BU Portfolio Leader (PL) and the assigned BU Transaction Management team.
Support the PL to lead a cross-functional program designed to help the assigned BU develop an effective real estate strategy.
Apply best practices, industry knowledge, and relevant market data that help the PL understand risks and opportunities within their portfolio.
Manage the day-to-day delivery of transaction management services to the client’s Global Real Estate organization.
Support the PL with the Annual Lease plan including assisting to develop Business Unit (BU), Business Unit Integrator (BUI), and Business Relationship Manager (BRM) alignment; establish lease capital budget estimates, confirm critical governance and execution dates.
Ongoing ownership and execution of lease capital plan in support of the BU PL
Ensure critical date management to drive real estate action. Ensure project dates are established and adhered to during the real estate life cycle. Ensure projects are closed on-time.
Support the BU PL to develop and implement strategies to minimize portfolio risk for new site delivery and business continuity, financial exposure and management of associated risks.
Manage complex and high value real estate transactions that support long-range BU strategies.
Lead the CW Transaction Team in the execution of real estate projects, including but not limited to: Gathering of requirements from the Planning & Asset Management Team, Establishing the project team to meet the requirements (including Legal, EHS, Government Relations, Engineering, Facilities, Project/Construction, Network Infrastructure, Facilities, and Communications), Managing project team meetings as applicable to ensure successful project execution.
Ensure adherence to governance and leadership approvals. Execution of appropriate transaction documents Handoff and ongoing support to Project Management / Construction Management Group (PM/CM) Tracking and reporting scope, schedule, cost, and quality responsibility for real estate transactions for BU.
Develop options for unique real estate issues that require extensive research, feasibility modeling and financial analysis.
Assist the BU PL to manage the implementation of real estate strategy including transaction workflow processes, market/financial analysis, valuation, lease versus purchase studies, and BU reporting.
Support the development of best practices, tools, templates, and analytical tools to further the growth and development of the assigned BU according to its defined strategic priorities.
Gather and report best practice tools, templates and analytical tools from the CW Platform teams to advance the client’s portfolio strategy and transaction execution.
Oversee the coordination, delivery and execution of the transaction management services from the field brokers and CW transaction management team.
Support adherence to Client’s GRE standards of performance and needs and assure integration, as applicable, across all other service delivery work streams.
Provide leadership, guidance, advice, and other support where required to deliver best practice selection, training, assessment and service delivery to the assigned BU.
Develop and maintain relationships with BU and Global Real Estate & Facilities leaders in order to drive the execution of operational and strategic goals while supporting effective business communications.
Lead and support the CW Team to develop an initiative-taking approach to: Drive continuous improvement philosophy and culture throughout the organization. Ensure SLA’s & KPI’s are managed and achieved. Identify and recommend remedial actions and process changes.
Minimize commercial risk to the business. Document requirements and assist in analyzing and reviewing potential solutions.
Management of 3rd party service providers (Alta survey, appraisals, property due diligence, etc.).
Negotiates land use and project development approvals with City and State officials.
Improvement & Innovation - Constantly look for ways to improve the way we work and the solutions we offer to our business and our clients.
Deliver initiative-taking approach to analytical outcomes with each group by function and geographic team with regard to business process re-engineering, internal control objectives, and best practices to address business needs, identify and solve problems, and enhance service levels.
Perform regular system monitoring to ensure data integrity and support internal and external operational audits.
Adhere to industry standard legal requirements and security policies and ensure compliance.
Remain educated and up to date with current technologies, solutions, trends and risks.
Resolves any issues and solves problems throughout project life cycle.
Other duties as assigned.