Sr. Trainer - Customer Success Operations

Human Interest • Lindon, UT

2d • $90,000 - $100,000

About The Position

AsHumanInterestscalesforitsnextphaseofsignificantgrowth,we'relookingforanimaginative,adaptable,andpeople-centricSr.Trainer,CSOEnablement.Thispivotalroleexiststocreatemeaningful,practical,andscalablelearningexperiencesthatdirectlyempowerourCustomerSuccessorganization. You'llbeinstrumentalindevelopinganddeliveringcriticaltrainingprograms,collaboratingextensivelywithRevenueleaders,PartnerMarketing,andotherEnablementteammembers.Actingasathoughtleader,you'llensureaseamlessexperience,alwayskeepingthelearner'sjourneyandexperienceasyourguidinglight.Thisisahands-onrolewhereyou'llrollupyoursleeves,defaulttoaction,anddrivestrategiesthatamplifyHumanInterest'smissiontomakeretirementaccessibletoall.Givenourrapidpace(i.e.,24,791mph),you'llneedtothriveamidstconstantchangewhileconsistentlydeliveringsuccessful,high-qualityoutcomes. ThisrolereportstotheManager,CSORevenueEnablement.

Requirements

• Astrongfoundation:YouideallyhaveaBAdegreeorequivalentpracticalexperience.
• Apassionforenablement:Youbring5+yearsofprovenexperienceinteaching,training,oracloselyrelatedfield,demonstratingatrueknackfordevelopingandelevatingothers.
• SaaSSavvy:YouhaveaclearunderstandingofSaaSbusinessmotionsandtheentirecustomerlifecycle.
• Customer-centricmindset:You'vegotprovencustomermanagementskills,especiallywithlargeandcomplexaccounts.
• Impact-driven:Youhaveaproventrackrecordofmeetingandexceedingteamobjectives,constantlystrivingformeasurableresults.
• Exceptionalcommunicator:Yourwrittenandspokencommunicationistop-notch,allowingyoutoclearlyconveycomplexideas.
• Collaborativespirit:You'readeptatdevelopingstrongworkingrelationshipsatalllevelsofmanagement,bothwithinandoutsideHumanInterest.
• Analyticalandorganized:Youpossesstop-notchorganizationalandanalyticalskills,withakeenabilitytousedatatoinformbusinessdecisionsandachievegoals.
• Agileandadaptable:YouthriveinastartupandSaaSbackground(preferred),demonstratingcomfortwithrapidchangeandawillingnesstotakecalculatedrisks.

Nice To Haves

• Toolproficiency:ExperienceusingSalesforce,Docebo,GoogleDrive,andotherLMSsystemsisadefiniteplus.

Responsibilities

• Leadandfacilitatedynamic,instructor-ledOnboardingandContinuingEducationcoursesforourCustomerSupportSpecialistandClientRelationshipManagerprograms.You'llexpertlyguideemployeesthroughself-ledlearningcontent,takingfullownershipofimpactfulsessionsfromstarttofinish,withadditionalprogramstobesupportedinthefuture.
• Maintainadeep,workingknowledgeacrossmultiplefunctionalareas,deliveringtrainingthatseamlesslyintegratescomplexprocessesoftenopaquetosingle-disciplinepractitioners.
• Elevateadvancedlearnersbyaddressingoutcomesthatdemandsignificantprerequisiteskills.You'llprepareteammemberswhohavealreadyexcelledattheentry-level,engagingthemwithcontentthatnotonlyrecognizesbutactivelycapitalizesontheirsharedexperiencesandveteraninsights.
• Leveragelearningtheorytoensurethatallmethodsareimplementedtogiveanyandalltrainingexperiencesandparticipantstheopportunitytocontinuetogrowtheirknowledgeanddevelopment.Recognitionofhowadultprofessionalslearnisparamounttothesuccessofprogramsandthebusiness.
• Evaluatetraineeperformanceandprovideprecise,actionablefeedbacktomanagers.You'llestablishclearcriteriaforsuccessfultrainingcompletionandconductrobustassessmentstoeffectivelymeasureemployeeprogress.
• Independentlydrivethecreationofinnovativetrainingprocessesandmaterials,collaboratingextensivelywithsubjectmatterexpertstoensureallcontentismeticulouslyalignedwithcriticalbusinessobjectives.
• Proactivelyreviewandrefinetrainingcontentatregularintervals,ensuringabsoluteaccuracyandcurrency.You'llswiftlyimplementnecessaryupdatesacrossbothinstructor-ledande-learningmaterials.
• Prioritizecollectivesuccessbyconsistentlyaligningindividualcontributionswithoverarchingteamobjectives.
• Strategicallycontributetosustainedgrowthbyfocusingonlong-termimpactratherthanimmediate,short-termsolutions.
• Executealltaskswithattentiontodetail,demonstratinganunwaveringcommitmenttodeliveringhigh qualitycontent,andresultinginminimizedspelling,grammar,design,orcommunicationerrors.
• Achievesuperiortrainingoutcomes,consistentlysecuring80%orhigherinallformaltrainerperformanceobservations.
• Fosteracultureofseamlesscollaborationbyeffectivelycommunicatingandpartneringwithallenablementteammemberstoachieveourcollectivegoals.
• Championorganizationaldirectivesbyactivelydemonstratingunwaveringsupportforcompany-wideinitiativesandkeystakeholderstrategies.
• ServeasapivotalambassadorforHumanInterestandEnablement,warmlywelcomingnewteammembersandensuringtheyexperienceaprofoundlysuccessfulonboardingjourneyintheirroles.Youshouldcarrythisintoalltrainingenvironmentsyouareresponsibleforortakepartin.
• Partnerstrategicallywithoperationalleadershiptometiculouslyreviewtrainingneedsandpinpointknowledgegaps.You'llthendevelopcomprehensiveplanstoaddressthese,closingtheloopwithdata-driveninsights.

Benefits

• Agreat401(k)plan:Ourown!Our401(k)includesadollar-for-dollaremployermatchupto4%ofcompensation(immediatelyvested)and$0planfees
• Top-of-the-linehealthplans,aswellasdentalandvisioninsurance
• Competitivetimeoffandparentalleave
• AdditionWealth:Unlimitedaccesstodigitaltools,financialprofessionals,andaknowledgecentertohelpyouunderstandyourequityandsupportyourfinancialwellness
• Lyra:EnhancedMentalHealthSupportforEmployeesanddependents
• Carrot:Fertilityhealthcareandfamilyformingbenefits
• Candidly:Studentloanresourcetohelpyouandyourfamilyplan,borrow,andrepaystudentdebt
• Monthlywork-from-homestipend;quarterlylifestylestipend
• Engagingteam-buildingexperiences,rangingfromvirtualsocialeventstoteamoffsites,promotingcollaborationandcamaraderie.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level