Sr Trade Corrections Professional

Ameriprise•Charlotte, NC

11d

About The Position

Join a dynamic, high performing back office operations team responsible for ensuring the accuracy, integrity, and timely correction of trading activity across all product types. In this role, you’ll directly impact client accounts, advisor support, risk mitigation, and overall trade quality. You will process trade corrections driven by business needs and sourced from multiple inputs across the firm. Responsibilities include analyzing and correcting entries for a wide range of products—such as mutual funds, securities, cash, bonds, and managed accounts—using various internal processing systems. You will be a partner with internal and external business partners to research and resolve issues promptly and accurately, ensuring all transactions adhere to industry regulations and internal compliance standards.

Requirements

Education: Associate’s degree, high school diploma or GED Post‑secondary education and relevant work experience may be combined to satisfy the minimum qualifications requirement.
Previous experience in operations, processing, or customer service.
Exceptional attention to detail, including the demonstrated ability to meet accuracy standards in a high‑volume, deadline‑driven processing environment.
Strong problem‑solving skills with the ability to research and resolve issues efficiently.
Proven ability to manage multiple priorities in a fast‑paced, results‑driven, transaction‑based environment.
Effective and professional communication skills with internal business partners, advisors, and cross‑functional teams.
Proficiency with the Microsoft Office Suite, including Excel, Outlook, and other related applications.
Solid technology aptitude, with the ability to learn and adapt to new internal systems, tools, and workflows.

Nice To Haves

Demonstrated expertise in trading activity and operational processes
Bachelor’s degree in a related field
Working knowledge of Thomson, BETA, COLA, APL, and additional internal systems such as NICE, ACCESS, DocX, and SSD
1–2 years of experience within the financial services industry

Responsibilities

Resolve trade correction cases accurately and within organizational SLAs, analyzing account activity to identify errors and execute corrections across multiple product types (equities, mutual funds, options, fixed income, and managed accounts).
Manage daily work bins and case queues, prioritize high‑volume workflows, and participate in rotating team tasks to ensure balanced workload distribution and consistent service delivery.
Research and resolve issues by partnering with internal and external business partners, troubleshooting discrepancies, and providing seamless, professional support to both advisors and team members.
Identify root causes of trade errors through trend analysis and reporting, recommending solutions and participating in problem‑solving sessions to drive continuous process improvements.