About The Position

The Routing and Planning (RaP) organization, within the Last Mile Technology (LMT) organization, plays a pivotal role in Amazon's mission to deliver packages to billions of customers worldwide. Our goal is to create the most efficient, reliable, and high-quality route plans for our drivers while ensuring safe, low-touch, and high-throughput solutions for operations. We’re challenged to constantly improve and innovate on our routing and planning software to support Amazon's promise of fast and reliable deliveries. The technology that are developed by our teams include a wide breadth of solutions from Machine Learning (ML) and Operations Research-based routing and planning algorithms, in-house maps and navigation platform, IoT and hardware innovations, doorstep delivery experience, and the consumer grade native mobile apps that brings all these experiences together. We're seeking a Sr. Technical Program Manager to be a part of our group. In this role you will be the single threaded leader owning programs to deliver complex projects across multiple Director/VP organizations. Responsibilities also include identifying business and tech requirements, partnering with various stakeholders, writing specifications, scoping, driving project schedules from design to release, and managing the production launch. You will lead and coordinate design/implementation efforts between internal science, operations, product, and engineering teams. You will be expected to make appropriate trade-offs to optimize time-to-market, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams. You will own communication through various stages of the product life-cycle.

Requirements

  • 7+ years of working directly with engineering teams experience
  • 5+ years of technical product or program management experience
  • 3+ years of software development experience
  • 5+ years of technical program management working directly with software engineering teams experience
  • Experience managing programs across cross functional teams, building processes and coordinating release schedules
  • strong program management background
  • demonstrated experience leading large to extra-large projects
  • well-rounded technical background
  • able to thrive and succeed in an entrepreneurial environment
  • not be hindered by ambiguity or competing priorities
  • able to develop and drive high-level strategic initiatives
  • can also roll up your sleeves, dig in and get the job done

Nice To Haves

  • 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
  • Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
  • Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Responsibilities

  • owning programs to deliver complex projects across multiple Director/VP organizations
  • identifying business and tech requirements
  • partnering with various stakeholders
  • writing specifications
  • scoping
  • driving project schedules from design to release
  • managing the production launch
  • lead and coordinate design/implementation efforts between internal science, operations, product, and engineering teams
  • make appropriate trade-offs to optimize time-to-market
  • clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams
  • own communication through various stages of the product life-cycle
  • anticipate bottlenecks
  • provide escalation management
  • anticipate and make trade-offs
  • balance the business needs versus technical constraints
  • take large, complex projects and break them down into manageable pieces
  • deliver projects in a successful and timely manner

Benefits

  • health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
  • 401(k) matching
  • paid time off
  • parental leave
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