Sr. Template & Capacity Analyst

Hummingbird Healthcare

7d•$62,500 - $81,250•Remote

About The Position

As a Sr. Template & Capacity Analyst at Hummingbird, you’ll play a critical role in shaping how patients access care across multiple clinical service lines. You’ll manage provider templates end-to-end while partnering with clinical and operational leaders to improve throughput, access, and overall performance. Your day will blend deep, focused system work with high-impact collaboration. You might spend part of your morning analyzing Epic data and identifying gaps in provider schedules, then shift into conversations with stakeholders to align on solutions and drive improvements. You’ll use Epic and reporting tools to connect what’s happening in the system with what teams are experiencing on the ground—and turn that into clear, actionable recommendations. Every update you make and every insight you share helps patients get the care they need faster—and helps healthcare teams operate more effectively.

Requirements

4–5+ years of experience delivering independently in an analyst role, including work on complex or ambiguous system changes
Hands-on experience with Epic templating tools and a strong understanding of clinic throughput and scheduling dynamics
Proven ability to build, maintain, and optimize templates at scale with strong attention to detail
Strong critical thinking skills—you can connect data, system behavior, and stakeholder input into a clear picture of what’s happening
Experience leading analysis, documentation, testing, and execution of system changes with minimal oversight
Ability to partner with cross-functional stakeholders and confidently communicate recommendations, including to leadership
Experience mentoring peers or contributing to team development
Strong documentation practices with the ability to maintain audit-ready records
Comfort operating in fast-paced, evolving environments with changing priorities

Nice To Haves

Experience leading small projects or workstreams across multiple stakeholders
Background in call center, operations, or administrative healthcare environments supporting provider scheduling
Experience improving workflows, tools, or processes in ambiguous or evolving settings
Familiarity with project management tools and methodologies
Experience working in a startup or high-growth environment

Responsibilities

Manage and optimize provider templates across 5–10 clinical service lines to improve access and throughput
Analyze workflows, data, and system behavior to identify root causes of scheduling and capacity challenges
Translate ambiguous problems into clear diagnoses and actionable recommendations
Build, maintain, and refine templates at scale, ensuring accuracy, consistency, and efficiency
Lead requirements gathering and documentation for system changes, ensuring clarity and traceability
Execute and validate system updates, including testing, implementation, and post-launch monitoring
Partner with clinical and operational leaders to align on strategy, performance goals, and improvements
Facilitate discussions and present tradeoffs, risks, and recommendations to stakeholders—including leadership
Monitor template performance and proactively identify opportunities for improvement
Mentor peers and contribute to stronger team practices, documentation, and delivery methods