Sr. Teller

Blue Ridge Bank National Association•Richmond, VA

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About The Position

A Sr. Teller (Similar to a Universal Banker position) is tasked with demonstrating a passion for excellence while assisting new and existing customers with their immediate, short-term and long-term financial needs through the handling of transaction, new account openings, and appropriate partner referrals and complying with regulations, policies, and procedures. Sr Tellers are expected to acquire new customers through prospective efforts while maintaining and deepening existing customer relationships. This role is part of our branch family and enables high performers to grow into more senior or lateral roles across the bank. This position requires a basic understanding of banking procedures.

Requirements

Basic understanding of banking operations.
Excellent customer service and interpersonal communication skills.
Ability to solve routine problems.
Capability to work effectively in a team.
A High School Diploma is required for this role. Any additional qualification or certification in banking or finance will be considered a plus.
Work all branch hours, including weekend and evenings as required.
Attention to detail with accuracy.
Ability to operate on a team.
Ability to ask questions and build rapport.
Must maintain internal and external confidentiality.
Successful completion of the required background checks.
Assisting customers with routine deposits and withdrawals.
Resolving customer queries and complaints.
Maintaining and balancing a cash drawer.
Complying with all regulating banking laws and procedures.
Basic knowledge of banking software and Microsoft Office Suite.
1+ years previous experience as a teller.
Sales experience, focused on cross-selling products and services, is required.
This job requires standing for long hours and handling cash and financial documents. The ability to operate standard office equipment, including a cash drawer, receipt validators, and pressure encoders, is also required.

Responsibilities

Deliver outstanding service while performing a variety of customer transactions and inquiries.
Offer guidance to customers and provide a full spectrum of customer services.
Set, achieve, and exceed service standards by adhering to established Service Quality Standards.
Processing routine transactions like cash deposits, withdrawals, checks, transfers, and balance inquiries.
Drive proactive sales conversations through customer interactions including outbound calling, teller interactions and appointment setting
Strong referral skills to identify opportunities to contribute to company goals
Meeting customer needs through effective customer service.
Ensuring all transactions are accurate and free of errors.
Maintaining a cash drawer and balancing it at the end of the shift.
Adhering to all financial and banking procedures.
Resolving customer complaints in a timely and efficient manner.
Identifying opportunities to suggest bank products to meet customer needs.
Achieve individual sales goals.
Support accomplishment of branch sales goals by identifying customer needs and promoting/selling the Bank’s products/services.
Develop strong customer relationships through performing new account follow-up for business and personal accounts and performing account maintenance in a timely manner.
Identify opportunities to grow relationships and independently call on and develop new, existing, and prospective consumer and business customers.
Complete arrangements and documents for special services.
Stay informed of industry trends, competitor information, and maintain knowledge of the Bank’s products/services and pricing.
Utilize software to identify customers’ needs and refer to other lines of business.
Perform branch functions and support other branch employees.
Adhere and help to ensure adherence to operational guidelines.
Audit drawers and perform spot checks on cash drawer limits when necessary.
Plan, monitor, and adhere to the cash requirements of the branch; place cash orders and prepare shipment.
Ensure satisfactory audit ratings are achieved at the branch level.
May provide Notary services, Signature Guarantee, and serve as backup for branch leadership when necessary.
Maintain compliance with and adhere to all state and federal regulations and bank policies.
Other tasks as assigned.