Sr. Technology Training & Adoption Analyst

Benesch Law • Chicago, IL

13d • Hybrid

About The Position

Do you have at least 7 years of experience as a technology trainer in a law firm or professional services environment? Do you have experience with Intapp, Litera, and iManage ? Are you looking for an opportunity to join an established organization and enhance and expand their training? Then our Sr. Technology Training & Adoption Analyst position may be what you're looking for! Our team is looking for that professional who wants to design, deliver, and oversee our training programs and drive the effective instruction and adoption of legal technology solutions across the Firm. The Senior Technology Training & Adoption Analyst ensures attorneys and staff are equipped to leverage technology for improved efficiency, compliance, and client service. The Senior Technology Training & Adoption Analyst plans, organizes and implements a wide range of technology training activities, including both group and personal training. The roles also provides ongoing software support, identifies and promotes relatable technology use cases, and champions the responsible and secure use of all technology processes and applications.

Requirements

• The Senior Technology Training & Adoption Analyst will possess a bachelor's degree or comparable experience, with a minimum of seven years of experience in legal technology training, adult education, or a related field.
• This individual should demonstrate a strong understanding of legal workflows and the unique operational needs of law firms, along with excellent communication, presentation, and interpersonal skills.
• The role requires analytical ability to interpret data and metrics in order to measure technology adoption and training effectiveness.

Nice To Haves

• Experience with legal technology platforms such as Intapp, Litera, and iManage is highly desirable.
• Familiarity with Microsoft Office 365, artificial intelligence solutions, and other advanced technologies is also a plus.

Responsibilities

• Develops and drives training and adoption efforts across the Benesch technology software stack, working with IT and appropriate firm stakeholders on institutionalization paths and plans.
• Tracks usage and adoption rates of technology solutions. Identifies barriers to adoption and develops actionable strategies to address them.
• Conducts onboarding technology training for attorneys and support staff to ensure appropriate integration into firm systems and workflows.
• Actively participates in firm wide technology initiatives, providing input to enhance user engagement and system effectiveness.
• Conducts training classes for new technology rollouts as well as existing applications.
• Provides telephone, virtual, or desk-side assistance for software specific questions.
• Develops and maintains training materials, class offerings and structured learning paths for all technology solutions.
• Manages and updates the Firm's Learning Management System and related training materials.
• Partners with the Help Desk to resolve software-related issues, solutions and documentation.
• Participates in the testing and evaluation of new or upgraded applications prior to deployment.
• Stays current with emerging trends in technology training and legal software.
• Organizes, creates and maintains firm-wide templates.
• Recommends improvements to products, processes, and training methodologies that impove overall user experience.
• Maintains timely, professional communication with all Firm personnel and external partners, exemplifying a commitment to delivering superior client service.
• Performs additional duties and supports special projects as assigned.

Benefits

• We offer a hybrid schedule, career development and growth, transparent and visible leadership teams, and a place where diversity, equity and inclusion is celebrated.
• In addition, the Firm offers a full array of benefits which can be viewed at www.mybeneschbenefits.com .
• Full-time positions are eligible for a discretionary bonus and a comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level