Sr. Techno Functional Analyst (ASP.NET C#)

Gainwell Technologies LLC

19h•$80,000 - $100,000•Remote

About The Position

As a Sr. Techno Functional Analyst (ASP.NET C#) at Gainwell, you will be a part of an innovative healthcare technology company with a mission to serve the healthcare needs of our communities. You will use your programming and analytical skills to drive the development of healthcare administration products used, and relied upon, by millions of patients. Most importantly, you’ll have the chance to grow and develop as a professional through our exceptional developmental opportunities. Your role in our mission Take a close look at some of the details that contribute to Gainwell’s industry-leading tools and technologies in this challenging position. This is a techno-functional Operations Support role specializing in diagnosing, triaging and resolving production incidents (no coding involved, but technical expertise in mandatory). Responsible for triaging incoming issues to determine severity, reproducing bugs, performing root cause analysis (RCA) using tools like log analysis or database queries, and often providing workarounds or permanent fixes. Serves as a bridge between technical teams and end users. Assist in resolving production support problems. Develop and suggest alternative approaches to resolving problems. Gather information from the system, analyze program and time requirements, and prepare documentation to change existing programs. Debug codebase and SQL stored procedures to troubleshoot reported issues with existing programs. Collaborate with a variety of internal product teams to address and define reported issues. Create and assign service request tickets to the appropriate team in response to customer needs. Manage automated jobs and configuration files on remote servers in sync with deployments Conduct UAT, create test plans to verify logic of new or modified programs. Create appropriate documentation in work assignments such as meeting notes, program code, release management tickets and any technical documentation. Conduct quality assurance activities such as peer reviews.

Requirements

6+ years of experience with applications/web development, programming, and debugging and troubleshooting issues in a ASP.NET C# environment.
Writing queries to analyze data and debug stored procedures in MS SQL Server
.Net framework
Javascript
.Net Entity Framework and deployment procedures for web solutions
Rest API and SOAP services build and deployment
Web application hosting in Microsoft IIS
Web APIs
Troubleshooting API-based applications

Nice To Haves

RabbitMQ
Sharepoint
Service Now

Responsibilities

triaging incoming issues to determine severity
reproducing bugs
performing root cause analysis (RCA) using tools like log analysis or database queries
providing workarounds or permanent fixes
Assist in resolving production support problems
Develop and suggest alternative approaches to resolving problems
Gather information from the system, analyze program and time requirements, and prepare documentation to change existing programs
Debug codebase and SQL stored procedures to troubleshoot reported issues with existing programs
Collaborate with a variety of internal product teams to address and define reported issues
Create and assign service request tickets to the appropriate team in response to customer needs
Manage automated jobs and configuration files on remote servers in sync with deployments
Conduct UAT, create test plans to verify logic of new or modified programs
Create appropriate documentation in work assignments such as meeting notes, program code, release management tickets and any technical documentation
Conduct quality assurance activities such as peer reviews