Sr Technician, Switch
About The Position
This role provides technical leadership to support network operations and mentor junior technicians in technical theory and operational discipline. It involves managing technical escalations, guiding project initiatives, and ensuring effective communication with relevant stakeholders. The role requires advanced knowledge of network theory, project management, core networks, transport, signaling protocols, and disaster recovery planning. Success is measured by effective resolution of technical issues, progress in project management, and improvements in operational processes. The work impacts organizational efficiency and network reliability, contributing to improved service delivery for customers.
Requirements
- Bachelor's Degree OR combination of education and experience deemed equivalent
- 2-4 years - Working experience in switch operations and maintenance.
- 4-7 years - Wireless telecommunications or other related experience.
- Communication
- Microsoft Office
- Attention To Detail
- Radio Frequency (RF)
- Electronics
- At least 18 years of age
- Legally authorized to work in the United States
Nice To Haves
- Acceptable areas of study include Telecommunications Technology, Network Engineering or related field
Responsibilities
- Provide technical direction and support to improve network performance and resolve outages within and beyond the immediate team
- Lead key projects and initiatives, guiding junior technicians and reporting progress, challenges, and resolutions effectively
- Identify and develop process improvements related to maintenance and repair activities, recommending implementation to management
- Create training materials and facilitate training sessions to maintain and enhance technical skills and organizational knowledge
- Also responsible for other duties/projects as assigned by business management as needed
Benefits
- competitive base salary and compensation package
- annual stock grant
- employee stock purchase plan
- 401(k)
- access to free, year-round money coaches
- medical, dental and vision insurance
- flexible spending account
- paid time off
- up to 12 paid holidays
- paid parental and family leave
- family building benefits
- back-up care
- enhanced family support
- childcare subsidy
- tuition assistance
- college coaching
- short- and long-term disability
- voluntary AD&D coverage
- voluntary accident coverage
- voluntary life insurance
- voluntary disability insurance
- voluntary long-term care insurance
- mobile service & home internet discounts
- pet insurance
- access to commuter and transit programs
- annual bonus or periodic sales incentive or bonus
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What This Job Offers
Job Type
Full-time
Career Level
Senior
