Sr. Technician, IS Regional Office

Weil Gotshal & Manges•Los Angeles, CA

35d•$85,000 - $100,000

About The Position

The Sr. IS Technician is responsible for providing customer support in the local office computing environment and providing maintenance and support for local area network and Weil office systems and applications. There will be occasional travel to other offices.

Requirements

2+ years of professional experience within a fast-paced, high-pressure professional services environment.
Strong knowledge of Microsoft Windows & Office Suite, Document Management, Web Apps, Citrix, VPN, Smartphones.
Solid understanding of TCP/IP Networks and network security.
Ability to organize and prioritize numerous tasks and complete them under time constraints and respond with the appropriate level of urgency.
Interpersonal skills necessary in order to communicate in person, by e-mail and telephone and follow the instruction effectively from a diverse group of clients, attorneys and staff and provide information with ordinary courtesy and tact.
Ability to communicate effectively with customers and upper management, and develop and maintain good working relationships with other members of IS and practice areas.
Strong analytical and problem-solving skills in a sometimes high-pressure environment.
BA/BS with strong academic background required. Alternatively, a Technical School Certificate or equivalent along with 5 years of experience in the IT Support field

Nice To Haves

Apple OS & Virtual Machine knowledge is a plus.

Responsibilities

Provide 1st & 2nd level customer support for all IS issues, using the Incident Management System to record, assign & resolve issues.
Record all changes to all hardware assets in the Asset Management System
Configure, test for quality assurance, deploy and support computers, smartphones, printers and other hardware provided by Weil.
Support telecoms and voicemail moves, adds & changes.
Support all Weil remote access & remote computing solutions to non-Weil computers, tablets & smartphones, including Citrix, Outlook Web Access, secure email, Virtual Machines and other solutions as they become available.
Provide setup and support for A/V issues in the local office, including meetings and presentations.
Provide IS orientation and training for new hires.
Learn & support new technology relating to Weil in order to provide support.
Participate in IS meetings & calls, as required.
Provide on-call and after hours assistance for the local office.
Identify and document office-specific IS procedures in the IS Knowledgebase.
Occasional travel to other offices to provide the above described support