IS TECHNICIAN
CS Contract Solutions•Bedford, NH
•$35,000 - $41,000•Onsite
About The Position
We are seeking an Information Services Technician to join our telecom company. This role is ideal for a tech-savvy individual with a passion for troubleshooting and providing excellent support to end-users. You will play a critical role in ensuring the smooth operation of our Information Services (IS) Department and supporting our employees with their technical needs.
Requirements
- High school diploma or equivalent such as the GED
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other Microsoft tools.
- Knowledge of Excel formulas and Visual Basic (VB) macros.
- Basic understanding of Information Services (IS) systems, including Windows operating systems, networking concepts, hardware troubleshooting, Microsoft Azure, and Microsoft Exchange.
- Applicants should at least be able to navigate these systems to create and disable users and manage email accounts.
- Demonstrated learning agility
- Excellent customer service and communication abilities.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Ability to take initiative and work independently as needed.
Nice To Haves
- Bilingual (English/Spanish)
- Previous desktop support experience
- Relevant certifications (e.g., CompTIA A+, Network+)
Responsibilities
- Troubleshoot hardware, software, and network issues for internal users.
- Manage and resolve help desk tickets in a timely manner.
- Provide technical assistance for telecommunication systems, including VoIP, modems, and video conferencing equipment.
- Install and configure hardware, software, and peripherals as needed.
- Document all contacts, actions, responses, technical processes and resolutions for future reference.
- Maintain strong communication with team members and end-users to deliver excellent customer service.
- Maintain working knowledge of products and/or services
- Prepare reports and correspondence as needed
- Assist IS Manager with projects, implementations, and updates as needed
- Other duties as assigned
Benefits
- Opportunities for career growth and advancement
- A dynamic and supportive work environment
- Comprehensive benefits package
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
