Sr. Technical Writer/Instructional Designer

Advisor360•Needham, MA

31d

About The Position

Advisor360°’s Product Adoption and Enablement team is looking for a Technical Writer to manage our product In-App help documentation and advise on other user-facing content. This writer will create and maintain help content in our CMS Paligo. We'd love to hear from you if you have strong documentation skills, consideration for your audience, and the ability to reflect the Advisor360° voice, tone, and style while still letting your own character shine through. Our ideal candidate is clever, collaborative, and driven by their curiosity to solve problems and celebrate solutions. We are very good at supporting each other and working across teams, and this role has a special place at the center of that network. We'll ask you for a couple of relevant writing samples with explanations of your content decisions. We'll also talk more about this during the interview.

Requirements

You have 5+ years of experience authoring documentation in fintech for enterprise level SaaS products with Paligo or similar XML or markdown based content management systems such as Oxygen and ReadMe.
You have experience with tools like Jira, Confluence, Slack, Google Analytics, and Storylane.
You’ve scripted, storyboarded, and produced videos with tools like Storylane, Camtasia, or the Adobe suit.
You've explored site traffic data as an indicator for user behavior and content needs.
A collaborative communicator with a willingness to learn and grow, as well as guide others.
Your annoyed by mistakes in job postings and can't wait to provide editorial feedback in your cover letter.
Portfolio of work or website with writing samples must be provided.

Nice To Haves

Extra points if you're familiar with Storylane, Figma, UserPilot, basic HTML and CSS, and technical concepts like, branching, APIs, SSO, and webhooks.

Responsibilities

Create and maintain clear, friendly, accessible help content, including screencaptures and videos.
Create videos for user workflow simulations with Storylane.
Strive to understand user needs and be an advocate for their success.
Evaluate questions and responses using metrics to gauge success and identify gaps in our AI First Documentation.
Contribute to the optimization of help content to increase accuracy and scope of AI chatbot’s responses.
Tracking In-App Help usage and engagement, with a goal to improve usefulness of chatbot Help responses.
Consult website data and our customer-facing teams to inform content decisions.
Work with our product management, development, and QA teams to understand and author content for new and existing features.
Be an editorial resource for our developer documentation, UX copy, and other projects.
Create reports and internal announcements for content updates and performance enhancements.

Benefits

We believe in recognizing and rewarding performance. Our compensation package includes competitive base salaries, annual performance-based bonuses, and the chance to share in the equity value you and your colleagues create during your time with the company.
We offer comprehensive health benefits, including dental, life, and disability insurance.
We also trust our employees to manage their time effectively, which is why we offer an unlimited paid time off program to help you perform at your best every day.
Advisor360° is an equal opportunity employer committed to a diverse workforce. We believe diversity drives innovation and are therefore building a company where people of all backgrounds are truly welcome and included. Everyone is encouraged to bring their unique, authentic selves to work each and every day. The way we see it, we are here to learn from each other.

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