Sr Technical Training Specialist

Gallagher • Rolling Meadows, IL

10d • Remote

About The Position

The Senior Technical Training Specialist (Microsoft SharePoint) plays a pivotal role in empowering business end-users to effectively utilize Microsoft SharePoint. This position focuses on designing, delivering, and evaluating comprehensive training to diverse end-user groups, ensuring they gain the knowledge and skills required for successful adoption of the system. The role involves creating engaging user-friendly technical training materials, including guides, tutorials, and e-learning modules, to support a variety of learning styles and technical proficiencies. The Senior Technical Training Specialist also develops and executes communication strategies to keep end-users informed about updates, best practices, and new features, fostering a culture of continuous learning and collaboration. This position is instrumental in driving user engagement, enhancing productivity, and optimizing the overall value of this critical application within the organization.

Requirements

• Bachelor’s degree in business, Information Technology, or related field
• 5+ years of related experience required including project support
• Exceptional verbal and written communication skills
• Advanced level proficiency with Microsoft Office
• Superior presentation skills
• Detail-oriented with proven ability to influence adoption
• Strong problem-solving skills
• Demonstrated ability to prioritize, manage shifting priorities, and take direction as needed

Nice To Haves

• Experience in insurance or financial services preferred
• Formal project management training or certification preferred
• Commitment to customer service excellence and alignment with Dominant priorities

Responsibilities

• Develops, updates, and delivers training courses/materials focused on the operation, maintenance and troubleshooting of off-the-shelf and customized end user system application
• Applies foundational knowledge of IT software and systems to design curriculum/content (tests, visual aids, etc.), select appropriate delivery mechanisms (i.e., virtual class, webcast, e-learning, etc.), and conduct training
• Develops training documentation, using a variety of delivery mediums
• Prepares, delivers and monitors status reports for evaluating training and adoption progress
• Develops and executes communication strategies to keep new and existing end-users informed about updates, best practices, and new releases
• Designs training curricula and content to support training and ongoing learning/troubleshooting
• Works closely with developers and business analysts and as appropriate, gathers, and assists with validating business requirements and conduct system tests

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees