Sr. Technical Trainer

Proofpoint•Draper, UT

23h•Remote

About The Position

The Proofpoint Technical Training organization educates customers, partners, and Proofpoint employees globally on Proofpoint products, solutions, and best practices. We are seeking a talented and experienced Technical Instructor to deliver Proofpoint’s technical curriculum for these target audiences. The courseware covers Proofpoint’s Threat Protection and Data Security platforms, reinforced with practical, real world hands-on lab exercises. Must have experience working closely with internal and external customers and partners, outstanding relationship building skills, and a deep understanding of adult learning techniques and classroom management.

Requirements

Passion for teaching, learning, and for enabling customer success. You get a kick out of seeing the light go on when working with customers.
Creativity in training delivery and classroom management.
High level of autonomy and self-direction.
In-depth technical knowledge of Data Loss Protection strategies, secure messaging, cloud security, or other cyber-security related field.
Experience with email solutions such as Exchange or expert level knowledge of SMTP.
Deep understanding of networking and the most common protocols; SMTP, LDAP, HTTP, etc.
5+ years of technical training and/or courseware development experience in IT, Networking, or Telecommunications industries.
Excellent inter-personal, written and verbal communication, as well as documentation skills.

Nice To Haves

Industry and vendor certifications in the listed technologies are a plus.

Responsibilities

Deliver Virtual Instructor-Led Training (VILT) and classroom Instructor Led Training (ILT) on Proofpoint’s family of advanced Threat Protection and Data Security products.
Deliver customized onsite training for key customers and partners.
Assist in the design and support of technical labs and lab environments tailored to help customers use Proofpoint products.
Work independently but collaborate regularly with a team of curriculum developers and technical trainers.
Provide feedback and guidance to courseware developers.
Meet with Proofpoint sales teams and with our customers to understand needs and develop training plans.
Establish and nurture relationships with Proofpoint channel account managers and Partners.
Continuous learning – stay up to speed on the latest Proofpoint products, releases, and new technologies.
Work with product development and engineering teams.